Group VP of Operations (West)

Job Description

Job Description

Hybrid role covering several states. Ideal candidate is based in one of the following states: AR, MO, NV, ID, CO, LA, KS, IA, MN

The Group Vice President is responsible for driving performance in all areas of operations including revenue growth, profitability, clinical, compliance, revenue cycle management for a specific geographic network of addiction treatment centers. This includes managing and mentoring the Market Directors, as well as the treatment centers’ Program Directors. This critical role will also manage each treatment center’s performance in the following key areas: operations, financial, patient registration and revenue cycle management, right staffing, training, compliance, outreach, clinical care, and patient service. The Group Vice President will perform duties within the scope of their license or certification which, when applicable, are an addendum to this job description. Finally, the Group Vice President will advance BHG’s mission and core values of Hope, Respect, and Caring.

Summary of Essential Job Functions

The key responsibilities of the Group Vice President include but not limited to:

Professional Development:

• Responsible for the leadership, interpersonal skill development, and mentoring of Market Directors and Program Directors and other key leaders within the Group Vice President's assigned geography.
• Responsible for the establishment & monitoring of treatment centers’ specific annual goals, including budget and yearly Business Plans.
• Work closely with the executive team to develop and monitor treatment center and area specific key performance metrics and financial metric achievement.
• Develop and launch program expansion and ensure performance metrics are achieved, to include patient lives, clinical, bad debt, right staffing, patient satisfaction, etc.

Training:

In partnership with Human Resources, ensure training in the following areas:

• Leadership
• Outreach and Program Expansion
• Regulatory Requirements
• Company Policy & Procedure (P&P)
• Compliance
• Clinical/Therapeutic Services
• Medical/Nursing Services
• Administration
• Safety

• Customer Service
• Teamwork
• Periodic development of training collateral to be used to train the organization’s team members.
• Execution and supervision of monthly, quarterly, and annual training programs to ensure learning plans are up-to-date and late trainings are addressed.

Operational Efficiency and Financial Performance:

Responsible for ensuring efficient operations within each treatment center across functional areas including, but not limited to:

• Team member utilization and allocation of resources
• Patient qualification and admission efforts (demand capture and conversion)
• Medication preparation and delivery
• Patient processing (queuing, payment, medicating, counseling, etc.)
• Patient chart preparation and monitoring
• Supply management and usage

• Responsible for driving treatment center growth efforts by ensuring emphasis on: Patient demand analysis (patient qualification) and priority/on-demand admission (conversion) for new/potential patients

• Individual and team ownership of existing patients (patient retention)
• Monitoring and reporting on patient progress in treatment (outcomes)
• Integrating patient feedback into operations to improve patient satisfaction and retention
• Monitoring patient fee charges and collection
• Effective management of the patient registration process to ensure patients third party reimbursement is valid, verified and services are authorized by patient registration teams
• Monitoring treatment team adherence to the organization’s treatment philosophy in both word and deed
• Ensure patients have ready access to wealth of resources (job assistance, education and job training, shelters, transition assistance, etc.) critical to achieving stability and integration back into their communities

• Responsible for monitoring the markets’ treatment centers and related infrastructure to ensure they are maintained at a high standard of quality in both form and function

• Responsible for proactively monitoring and addressing treatment centers’ performance issues
• Continuous review of operational, financial, clinical, etc. dashboards and ensure all managers within the area of responsibility understand the dashboards
• Identify positive and negative trends as well as the underlying drivers

Staffing:

• Team Member qualification: the Group Vice President is responsible for ensuring team members within their region are qualified by appropriate education, credentials, and training
• Continuing Education/Credentialing: In partnership with Human Resources and Credentialing, ensure all team members maintain licensure as required by the state, federal, and licensing authorities
• Responsible for maintaining an adequate mix of team members necessary to provide best in class patient care

• Develop team member coverage contingency plans for unforeseen emergency situations.
• Proactively manage team member recruitment and placement efforts to ensure adequate coverage at all times

• Responsible for monitoring team member satisfaction and engagement and developing action plans to address areas of concern

• Create and maintain high performing teams and ensure continuous feedback is provided
• Ensure performance concerns are addressed timely and appropriately
• Through Workforce Planning, ensure the right team members are in place at the right time and in the right roles.
• Responsible for controlling labor costs, addressing any overstaff situations, and labor budget adherence

Regulatory:

• Responsible for ensuring all treatment centers within the assigned region adhere to all federal, state, and local regulatory agency requirements
• Responsible for ensuring all team members are familiar with and can effectively communicate all current regulatory requirements
• Responsible for the development and maintenance of a positive working relationship with all key regulatory decision-makers and persons of influence within the assigned market
• Responsible for monitoring and keeping management and key leaders apprised of all regulatory changes as they occur within their assigned market

Compliance:

Works in conjunction with Compliance to ensure the following:

• Responsible for ensuring all team members are trained and well-versed in the Company’s P&P manual as it relates to compliance
• Responsible for ensuring all team members are trained and well-versed in Joint Commission accreditation and reporting requirements
• Responsible for ensuring all treatment centers’ company compliance reports are prepared thoroughly and submitted in a timely manner
• Responsible for monitoring treatment center and team member compliance through testing, periodic local audits, formal and informal surveys, and by coordinating internal and third-party audit efforts
• Responsible for ensuring all treatment centers prepare for and meet the annual accrediting agency reporting requirements
• Responsible for ensuring that assigned team members and treatment centers are prepared for a federal, state, or accrediting agency inspection

Outreach:

• Advance a culture of outreach that results in patient lives growth
• Responsible for assisting in the preparation of marketing and outreach plans to be executed within the assigned area
• Responsible for the execution and supervision/monitoring of marketing and outreach activities assigned by the Sales and Marketing team
• Responsible for periodically coordinating and executing marketing and outreach preparation training activities to ensure the marketing and outreach programs are efficiently and effectively executed
• Responsible for periodic gathering and organizing of critical data and feedback related to marketing and outreach activities

Minimum Requirements

The ideal candidate is a technically competent leader with significant experience in the healthcare space across economically and culturally diverse communities. Must hold and maintain a valid driver’s license. Management experience should include responsibility for operations, compliance, safety, accreditation, and quality of care. In addition to meeting these qualifications, the ideal candidate will embody the following characteristics:

• At least 5 years of relevant multi-unit operations leadership experience
• Strong financial acumen to include P&L management, with proven experience in driving financial results
• High integrity
• Sound judgment
• Efficient
• Self-starter
• Ability to maintain and communicate perspective
• Good at identifying, formulating long-term solutions, and solving problems
• Capable of effectively delivering positive feedback and constructive criticism to subordinates
• Strong business and financial acumen
• Excellent verbal and written communication skills, organization, presentation and analytical skills
• Ability to drive performance to achieve operational results while keeping focus on patient and team member satisfaction
• Problem solving and effective and timely decision-making abilities
• Demonstrated knowledge of ethical standards
• Can analyze, prioritize, and direct/redirect
• Determine resources needed to achieve results
• Ability to analyze outcomes and make recommendations to improve those results
• Ability to establish positive meaningful relationships with team members, physicians and referral resources.
• Organize time and responsibilities to meet requirements of the workload.
• Understand and utilize community resources for the benefit of the people served.

Why Join BHG?

• Work-Life Balance : Enjoy generous paid time off, holidays, and personal needs. Benefit from flexible schedules with early in/early out hours, no nights, and no Sundays.
• Investment in Your Growth: Prioritize your development with role-based training and advancement opportunities.
• Comprehensive Benefits: Choose from three benefits programs, including health, life, vision, and dental insurance. Enjoy tuition reimbursement and 401K plan with discretionary match.
• Recognition and Rewards: Experience competitive pay, quarterly bonuses, and incentives for certifications or licenses.
• Employee Perks: Access exclusive discounts on various services and entertainment options, and benefit from our Employee Assistance Program and self-care series.

At BHG, we thrive on the greatness of our people. Join us and become part of a community that values excellence, integrity, and making a real difference in the lives of others.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.