Financial Services Officer II

Job Description

Job Description

Coosa Valley Credit Union is excited to announce an opening for Financial Services Officer II within our Main location! We are looking for individuals who are passionate about helping our members achieve their financial goals and improve their financial well-being. If you are eager to be a part of a dynamic team dedicated to making a positive impact in the lives of our members, we encourage you to apply today for this exciting opportunity within Coosa Valley Credit Union!

Job Description:

• Manage all phases of loan processing and product sales to meet branch goals in compliance with Coosa Valley Credit Union’s policies, procedures, and regulations.
• Oversee teller functions to ensure they are performed efficiently, securely, and accurately, including management of the vault, daily branch fund balancing, and inventory of supplies.
• Serve as a subject matter expert in processing transactions and approve or override teller transactions within established limits, including cashing/accepting checks, verifying identity, and confirming funds availability.
• Perform teller transactions as needed to support branch operations.
• Lead the Member Services team, ensuring the delivery of excellent service aligned with branch growth objectives, while operating in compliance with organizational policies and regulatory standards. Mentor and guide less experienced team members.
• Partner with branch leadership to ensure optimal performance and model best practices for the team. Provide leadership to achieve team goals and maintain positive member relations.
• Ensure that teller functions are performed efficiently, accurately, and securely, processing at least 150 transactions per day with minimal errors, and maintaining a 98% accuracy rate in balancing.
• Ensure all cash funds are balanced daily and discrepancies are promptly addressed. Maintain accurate balancing records and resolve any issues in accordance with Credit Union standards.
• Manage teller schedules effectively, including workflow, breaks, lunches, and time off, ensuring the branch operates smoothly.
• Foster positive relationships with members by resolving inquiries or issues in a courteous and timely manner. Ensure all member interactions (in-person, phone, or email) are handled professionally.
• Maintain strong working relationships with team members and management. Provide assistance to other Member Specialists and staff as needed, and keep management informed of daily activities and branch performance.
• Uphold Coosa Valley Credit Union’s professional reputation through effective communication, strong work ethic, and a professional appearance.
• Ensure all member and staff records, reports, files, and related documents (including perfected liens) are accurate, current, and submitted to appropriate departments or optical storage in a timely manner.
• Complete loan processing functions in compliance with established policies and procedures.
• Light travel is required. Travel to the various branch locations or to off-site trainings may be necessary on occasion.
• Perform additional duties as required or assigned by management.

Job Qualifications:

• High School diploma or GED.
• 3-5 years of experience in banking is required.
• 3-5 years of experience in cash handling is required.
• Must have strong oral and written communication skills.
• General skills applicable to this position include:
  • A minimum of a beginner level knowledge of Microsoft Office applications including Outlook, Excel, and Word.
  • Advanced skills in using computers and related equipment, 10-key calculator, multi-line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment.
  • Ability to interact tactfully and professionally with Credit union staff as well as external contacts. Maintain a high degree of confidentiality in dealing with various personnel and member information.

Core Competencies:

Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation.

Business Ethics - Treats people with kindness and respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values.

Communications - Expresses ideas and thoughts verbally and in written form, exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, demonstrates effective and clear presentation skills.

Initiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, asks for and offers help when needed.

Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem-solving situations, uses reason even when dealing with emotional topics.

Sales Skills - Achieves sales goals, overcomes objections with persuasion and persistence, initiates new contacts, maintains customer satisfaction, maintains records and promptly submits information.

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K w/ employer match
• Life Insurance (2x Salary) - Employer Paid
• Tuition Reimbursement
• Paid Time Off
• Health Time
• Flexible Spending Account (FSA)
• & much more!

What does it mean to work at Coosa Valley Credit Union?

At Coosa Valley, serving our members is not just a job; we have a much higher purpose.

At Coosa Valley Credit Union, "We Care" and "We Listen" are two core values that differentiate us from banks and other financial institutions. Here we still do business like neighbors helping neighbors, an old fashioned approach that combines modern technologies and the warm professional service members deserve. No matter the need or unusual circumstance, we still listen.

We use our Core Values as a guide and constant reminder that we can always improve our members’ lives. We don’t charge more so that we can increase a line on a graph and we don’t believe that revenue is most important. Our purpose is simple: to help people in our hometown live better financial lives.

“Helping People Live Better Financial Lives” is the purpose that unites all of us at CVCU. We want to create value – for our members, for our employees, and for the communities in which we operate. CVCU’s employees will always put their experience, pride and enthusiasm into making this happen.