Customer Rep II, Laboratory

University of Rochester - 211 Bailey Road - Responsibilities: Answers telephone calls, providing routine information related to test results, testing/specimen requirements or other technical information; Dispatches courier services for specimen pick-ups and deliveries, as well as delivery of supplies; Assembles customer orders for delivery by courier, scanning product in and out of the electronic inventory system; Investigates client complaints as a first level of response; Dispatches on call phlebotomist for STAT and after hours specimen collections