Site Manager

Site Manager-Operations Supervisor

Are you a hands-on leader who enjoys building strong teams, delivering exceptional customer service, and improving operational performance?

We are seeking a Site Operations Supervisor to oversee daily onsite operations at a client location serving the Public Defender and Superior Court systems. This role combines team leadership, customer relationship management, and operational oversight in a fast-paced document management environment.

What You'll Do

• Lead and support a team of up to six onsite employees.
• Manage day-to-day document scanning, records management, and production operations.
• Build strong relationships with client stakeholders and serve as the primary onsite contact.
• Ensure service level agreements (SLAs), quality standards, and productivity goals are met.
• Coach, train, and develop team members while fostering a positive workplace culture.
• Analyze workflows and identify opportunities to improve efficiency and service delivery.
• Assist with staffing, scheduling, reporting, inventory, and operational planning.
• Support technology, equipment, and process-related troubleshooting as needed.

What We're Looking For

• 3+ years of operations, customer service, or business services experience.
• 2+ years of team leadership or supervisory experience preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and customer relationship skills.
• Comfortable using technology, Microsoft Office 365, and business systems.
• Ability to balance multiple priorities in a dynamic environment.

Why Join Us?

• Opportunity to lead a critical customer-facing operation.
• Visible impact on team success and client satisfaction.
• Career growth and leadership development opportunities.
• Collaborative and supportive work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Info

• Job Identification 7909
• Job Category Service Delivery
• Locations Phoenix, AZ, United States
• Salary Range 19.28 - 31.88
• Driving requirements Non-driver
• Relocation Option Relocation not available