Crew Coordinator

Crew Coordinator

Headquartered in Paducah, Kentucky and founded in 1978, Marquette is a leading provider of inland marine transportation services. Our Company operates over 130 towboats on the Mississippi River System, Gulf-Intracoastal Waterway, and near-shore coastwise market. In addition, the Company controls over 1,000 dry cargo barges. The Company has additional offices in St Rose, LA, Lockport, LA and La Porte, TX. With over 1,800 vessel and shore-based employees, Marquette is the largest provider of independent towing services within the inland waterways. We are the only fully integrated fleet in the industry that can do what we do.

Position Location: Belle Chasse, LA

Position Overview:

The Crew Coordinator is responsible for the planning, coordination, and execution of all assigned vessel crew changes. This role involves managing crew placement, ensuring efficient logistics, maintaining accurate crew change documentation, prioritizing crew safety, and fostering a customer service mindset in support of vessel personnel.

Principal Responsibilities:

Workforce Management/Support:

• Maintain accurate crew databases, crew boards, and all related documentation.
• Support crew members and foster strong working relationships with mariners.
• Support payroll close activities and maintain accurate trip records.
• Monitor KPIs (crew utilization, travel, retention) and identify improvement opportunities.
• Conduct vessel visits to maintain crew engagement and alignment.

Crew Change Execution:

• Plan and manage day-to-day crewing functions, including coordination and execution of all assigned vessel crew changes.
• Coordinate crew travel and logistics in a cost-effective and efficient manner.
• Ensure timely communication of crew change details with vessels and internal stakeholders.
• Participate in crew change meetings and support scheduling alignment.
• Perform on-call rotation, including after hours, weekends, and holidays.
• Manage travel budgets and support cost control efforts.

Safety & Training:

• Assist with new hire orientation on crew processes.
• Ensure crew meet all credentialing and qualification requirements.

Performance Feedback:

• Provide performance feedback and coordinate with Port Captains, HR, and Crew Development.

Qualifications:

• Experience in crew management, preferably in the maritime industry. • Strong communication, organization, and interpersonal skills. • Proficient in Microsoft Office, especially Excel. • Proven problem-solving ability and customer service mindset. • Ability to manage multiple priorities in a fast-paced environment. • Availability for on-call rotation, including nights, weekends, and holidays.

Education:

• High school diploma or equivalent required. • College degree preferred (maritime, HR, or related field).

Marquette offers competitive pay, health, dental & vision insurance, 401K plan with company match, bonus plan, company paid life insurance, short- & long-term disability, flexible spending account, critical illness, accident insurance, and other incentives!

Marquette is proud to be an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.