Business Operations Specialist

Job Title: Business Operations Specialist



Duration (Contract): 12 Months



Client Location: Plano, TX 75023

Location Preference: Onsite

Job Description:

As a Business Operations Specialist, you will maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics, and budget. The business operations specialist usually reports to a project manager or director.

Responsibilities:

Order Lifecycle Management

• Oversee the entire order lifecycle, ensuring seamless order processing, tracking, and reconciliation from initiation to fulfilment.

• Implement and optimize processes to enhance efficiency, accuracy, and timeliness in order management.

• Monitor and analyse order data to identify trends, bottlenecks, and areas for improvement.

Reporting and Analytics

• • Generate and distribute comprehensive daily reports for designated key accounts, ensuring data accuracy and relevance.

  • Provide actionable insights and recommendations based on report findings to support strategic decision-making.

  • Collaborate with stakeholders to refine reporting requirements and enhance report usability.

Customer Service Liaison

• • Serve as the primary point of contact for customer service teams, addressing inquiries related to order status, product availability, and delivery timelines.

  • Proactively communicate updates and resolutions ensuring transparency and maintaining high levels of satisfaction.

  • Escalate critical issues to appropriate teams for timely resolution.

Cross-Functional Collaboration

• • Partner with Procurement, Supply Chain Management (PSI/SCM), and Sales teams to ensure product availability and resolve escalations effectively.

  • Facilitate collaboration between departments to address order discrepancies, errors, and other challenges.

  • Act as a bridge between internal teams and external stakeholders to align on priorities and objectives.

Data Management and System Optimization

• • Collect, document, and maintain detailed information logs for Home Appliance accounts, ensuring data integrity and accessibility.

  • Work alongside IT and support teams to manage and maintain accurate system data mapping, enhancing operational efficiency.

  • Identify opportunities for system improvements and contribute to the implementation of new tools or processes.

Invoice Processing and Compliance

• • Prepare and process Commercial Invoices accurately and in compliance with company policies and regulatory requirements.

Consumer Communication Coordination

• • Coordinate with the Call Center to ensure consumers are contacted within established Service Level Agreement (SLA) windows for order rescheduling or updates.

  • Develop and implement strategies to improve consumer communication processes, enhancing customer experience.

Product Upgrade Management

• • Process product upgrades for end-of-life models, ensuring smooth transitions for customers and minimal disruption to operations.

  • Collaborate with Product Management to stay informed about upcoming product changes and communicate them effectively to relevant teams.

Hub Schedule Management

• • Manage and update Hub schedule changes and relocations within internal systems, ensuring alignment with operational needs.

  • Monitor Hub performance metrics and provide recommendations for optimization.

Flexibility and Availability

• • Demonstrate flexibility by being available to work select holidays and/or overtime as business needs require.

  • Adapt to changing priorities and demands in a dynamic business environment.

Required Skills, Experiences, Education and Competencies:

• • Bachelor's degree required

  • 2-4 years of experience in order management, supply chain, or a similar role.

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

  • Proficiency in SAP and Microsoft Office. Advanced Excel skills, including data analysis and reporting.

  • Ability to thrive in a fast-paced, deadline-driven environment

  • Strong team collaboration skills with the ability to manage competing priorities

The hourly range for roles of this nature are $30.00 to $40.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.