Program Manager Authorized Service Provider (ASP)

Description

Job Description: ASP Program Manager

Fluke Health Solutions Fluke Biomedical Division Authorized Service Provider (ASP) Program

Reports to: Global Service Sales Leader Department: Global Service Sales

Job Summary:

The ASP Program Manager owns the day-to-day health growth and performance governance of Fluke Health Solutions global network of Authorized Service Providers (ASPs) the third-party partners who deliver calibration repair and preventive maintenance service on Fluke Biomedical equipment outside of Flukes direct service footprint.

This role is responsible for the full partner lifecycle: identifying and prioritizing new markets qualifying and onboarding new ASPs managing royalty and product-tier authorization structures and running the ongoing quarterly/annual performance cadence that keeps the existing network reliable compliant and financially sound. The role blends program management partner relationship management and data-driven decision-making and is measured on ASP network revenue growth service quality/SLA compliance and royalty revenue integrity.

Key Responsibilities:

• Own the ASP performance assessment cadence (quarterly annual and trigger-based) as defined in the ASP Assessment Standard Work

• Evaluate and prioritize new ASP markets using country-level revenue/opportunity modeling (install base net incremental revenue cannibalization risk)

• Score and qualify new ASP candidates against the standard qualification scorecard and Phase 1 audit checklist

• Manage royalty structure selection and reconciliation across the existing ASP portfolio

• Own product tier authorization decisions (which service categories each ASP is certified to perform) and reassess at each quarterly review

• Monitor SLA/turnaround-time performance and loaner pool health across all Tier 2/3 escalations

• Maintain and report on the ASP KPI dashboard (service volume revenue vs. plan customer satisfaction certification status)

• Lead or coordinate process-improvement initiatives affecting the ASP network (e.g. contract renewal process onboarding workflow)

• Serve as the primary relationship owner for escalated ASP or end-customer issues involving ASP-delivered service

Qualifications

Required:

• Bachelors degree in Business Engineering Life Sciences or a related field or equivalent professional experience

• 3-5 years of experience in channel/partner management service operations or program management medical device biomedical or technical equipment industry strongly preferred

• Demonstrated experience managing partner performance against SLAs KPIs or contractual scorecards

• Strong financial/analytical skills comfortable building and interpreting revenue models royalty structures and ROI/breakeven analysis

• Excellent relationship management and cross-cultural communication skills given the global and multi-region nature of the ASP network

• Proficiency with Excel/spreadsheet-based analysis tools; experience with CRM or partner management platforms a plus

Preferred:

• Experience with biomedical test equipment calibration standards (ISO 17025) or quality systems (ISO 9001/13485)

• Experience running or participating in Kaizen / continuous-improvement events

• Prior experience managing international distributor dealer or service-partner networks

• Familiarity with royalty or licensing-based partner compensation models

Required Experience:

IC