Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2001 and have proudly served the Milan and Rock Island communities for over 25 years. I've raised my four children here, and family has always been my top priority. I'm also a proud grandfather with another grandchild on the way! Outside of the office, I enjoy talking sports, fishing, camping, and spending time outdoors with my dog.

Our agency believes in being an active part of the community we serve. Building lasting relationships with our customers and supporting the families in our area is at the heart of everything we do.

We offer licensing reimbursement, paid time off, opportunities for professional growth, and a strong commitment to work-life balance. I believe in working hard, celebrating success, and creating an environment where our team can build rewarding, long-term careers.

Our culture is built around family, teamwork, and having fun while doing meaningful work. I believe in putting family first and creating a workplace where people enjoy coming to work every day. I'm looking for someone who is motivated, dependable, and ready to grow with a team that works hard, supports one another, and enjoys the journey together.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Neil Ferrari - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.