Product Solutions, Payment Optimization-Vice President

You are a strategic and analytical thinker, passionate about delivering innovative solutions to clients. You thrive in dynamic environments, collaborating across teams to drive impactful results. If you are ready to unlock your potential and shape the future of product solutions, you have found the right team.

As a Product Solutions Vice President in Merchant Services, you will support the development, commercialization, and optimization of e-commerce payment solutions. This role plays a critical part in ensuring products are successfully piloted, measured, and positioned for scale, while enabling teams to clearly articulate product value to clients.

As a solutions lead, you will collaborate across Product, Technology, Marketing, and Sales, driving execution across the product lifecycle while contributing insights that inform product strategy and go-to-market effectiveness. You will influence the product development cycle, develop comprehensive solution requirements, and utilize industry-leading tools to support go-to-market initiatives. Your expertise will help shape the future of payments through value-added services and innovative product adoption.

Job Responsibilities

• Support and independently drive key aspects of the product lifecycle, including feature enhancements, pilot execution, performance tracking, and readiness for broader rollout
• Manage pilot programs from intake through completion, ensuring stakeholder alignment, progress tracking, and readiness for scale
• Develop and refine internal go-to-market materials (e.g., product documentation, value propositions, FAQs) to enable Sales and Relationship Managers
• Partner with Marketing to support the creation of external-facing content, including landing pages, white papers, and digital campaigns
• Analyze client and pilot performance data to identify trends, measure impact, and deliver insights that inform product prioritization and improvements
• Track and analyze pipeline performance across lead, opportunity, and contract stages; identify trends and recommend strategies to improve conversion and outcomes
• Partner cross-functionally with Product, Technology, Marketing, and Sales to drive alignment, execution, and delivery of strategic initiative
• Collaborate with Product and Technology teams to define requirements, document use cases, and translate client and sales feedback into actionable product enhancements
• Identify opportunities to improve product performance, client experience, and operational efficiency through data-driven insights and analysis tools

Required Qualifications, Skills, and Capabilities

• 5+ years of experience in payments, merchant services, fintech, or e-commerce
• Experience working cross-functionally with Product, Technology, and go-to-market/commercial teams
• Strong analytical skills with the ability to interpret performance data and business metrics
• Excellent communication and stakeholder management skills
• Ability to manage multiple initiatives simultaneously and operate with increasing independence
• Demonstrated curiosity and a proactive approach to learning and problem-solving

Preferred Qualifications, Skills, and Capabilities

• Demonstrate experience developing customer journeys, personas, and requirements
• Exhibit experience working directly with customers, including gathering feedback and conducting needs assessments; consulting experience is a plus
• Experience supporting product pilots, launches, or commercialization efforts
• Familiarity with payment optimization strategies (e.g., authorization optimization)
• Experience with data and visualization tools (e.g., Excel, Tableau, Salesforce or similar)
• Demonstrate expertise in developing and launching new products in the payments space

FEDERAL DEPOSIT INSURANCE ACT

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

You have a passion for delivering innovative e-commerce payment solutions to clients! You have found your team!