Technical Support Engineer - Etch

Technical Support Engineer (TSE)

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

As a Technical Support Engineer (TSE), you'll provide technical support remotely and on site, to Field Service Operations (FSO) personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, you'll establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis, and support FSO repair activities through escalation closure.

Role Responsibilities

• Support multiple technical escalations, resolve with focus on time to resolution and quality of work
• Attend customer field issues meetings with FSO, collaborate with BU engineers
• Recommend best practices to improve products, processes, or services
• Publish Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.
• Provide on-site coaching to Field Service Operations
• Provide Alpha and Beta Site support
• Support NPI development early in the product life cycle, and at key customer sites
• Support BU DFx (Design for Service / Install) projects
• Create, or collaborate in creation of, innovative advanced trouble shooting tools
• Coach colleagues with less experience; lead small projects with manageable risks and resource requirements
• Solve complex problems using new perspectives on existing solutions
• Exercise judgment based on the analysis of multiple sources of information and data

Minimum Qualifications

• Bachelor's degree (or equivalent) in a technical field
• 4–7 years of Semiconductor Etch experience
• Proficiency with Microsoft suite and tools such as SAP, VSPI, and ARK

Preferred Qualifications

• Exhibit exceptional communication skills—able to explain difficult or sensitive information
• Demonstrate excellent relationship management skills—works to build consensus and effectively manage difficult situations and stressful environments
• Aware of competition and the factors that differentiate them in the market

Additional Information

• Shift: Mon-Fri 8 hr per day
• Travel: Yes, generally 25% of the time, but could be as high as 50%.

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 50% of the Time

Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.