Tech SME - LAN and Network Technician

Job Description

Job Description

TITLE: Tech SME - LAN and Network Technician
LOCATION: Washington, DC/ Hybrid
Employment type: Contract w2/1099/C2C    
MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 6 years
INTERVIEWS: Webcam Only  

 
Job Description: 
The client is looking for a Tech SME - LAN and Network Technician .
Employment type: Contract w2/1099/C2C

 
Complete Description: 
Kaseya Administration  
·         Utilize the Kaseya IT management platform for efficient endpoint monitoring.
·         Configure and deploy Kaseya policies for endpoint devices, ensuring compliance with organizational IT standards.
·         Monitor device health, apply updates, and address alerts generated by Kaseya.
·         Troubleshoot and resolve Kaseya-related issues, escalating to the product owner when necessary.

 
Oomnitza Integrations Administration  
·         Manage integrations of Oomnitza with other IT systems (e.g., Kaseya, Intune, Absolute) to streamline asset tracking and reporting.
·         Generate reports and dashboards on asset utilization, compliance, and lifecycle status for stakeholders.

 
Intune Backend Administration  
·         Administer and configure Microsoft Intune for endpoint management, ensuring proper device enrollment and compliance with company policies.
·         Manage Intune policies for mobile device management (MDM) and mobile application management (MAM).
·         Deploy and update apps, security settings, and configurations via Intune.
·         Troubleshoot device enrollment issues and provide backend support for Intune-related problems.
·         Implement secure device management practices, including encryption, remote wipe, and conditional access policies.

 
Technical Support  
·         Provide technical assistance to end-users, troubleshooting hardware and software issues across desktops, laptops, and mobile devices.
·         Act as the primary point of contact for user support inquiries related to endpoint management, system access, and IT hardware.
·         Resolve support tickets promptly and efficiently, escalating complex issues to the appropriate teams when necessary.
·         Support device deployment, imaging, and configuration for new or existing users.

 
System Maintenance and Integration  
·         Assist with the maintenance and administration of IT systems, ensuring seamless integration between Kaseya, Oomnitza, Intune, and other tools.
·         Monitor system performance, identify and resolve issues, and recommend improvements for reliability and scalability.
·         Collaborate with IT teams to optimize workflows, reduce manual tasks, and improve overall system efficiency.
·         Conduct periodic health checks and updates for IT systems and infrastructure.

 
Documentation and Reporting  
·         Maintain detailed documentation for Kaseya, Oomnitza, and Intune configurations, policies, and workflows.
·         Document troubleshooting steps, resolutions, and system changes for future reference.
·         Generate regular reports on IT asset usage, endpoint compliance, and system performance for IT management.
 
Skills: 
·         Proven experience as a Technical SME or similar role, with IT asset management and network support. Required 10 Years  
·         Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM Required 
·         Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights. Required
·         Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects. Required 
·         Bachelor’s degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered. Required
·         Relevant certifications (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate) Highly desired

 

Flexible work from home options available.