Salesforce Platform Product Manager

Job Summary The Salesforce Platform Product Manager is responsible for ownership and delivery of Salesforce Sales Cloud and Commerce Cloud capabilities. This role combines product management, business analysis, delivery leadership, and operational governance to ensure the platform delivers measurable business value and high-quality user experience. The position defines the platform roadmap, leads business requirement intake, translates needs into scalable solutions, and drives execution through internal teams and external partners. In addition, the role oversees platform stability, service performance, and continuous optimization across the Salesforce ecosystem. This role operates at the intersection of business and technology and requires strong cross‑functional leadership, stakeholder engagement, and the ability to drive outcomes without direct authority. Principal Duties and Responsibilities Define and maintain the Salesforce platform vision, roadmap, and success metrics aligned to business objectives Translate business priorities into a structured, value‑driven product backlog Lead requirements gathering workshops with business stakeholders across sales, commercial, operations, and support functions Develop user stories, workflows, process maps, and acceptance criteria aligned to business outcomes Serve as Product Owner within Agile delivery processes, including backlog refinement, sprint planning, reviews, and release governance Drive end‑to‑end delivery execution from requirements through design, build, testing, and deployment Identify and proactively resolve delivery risks, cross‑functional dependencies, and bottlenecks Manage System Integrators and external vendors delivering Salesforce capabilities Hold vendors accountable for scope, timelines, quality, and contractual deliverables Oversee platform operations, including incidents, service requests, SLA performance, and defect resolution Establish governance processes for prioritization, release management, and technical debt management Partner with business leaders to drive platform adoption, value realization, and continuous improvement Communicate roadmap priorities, delivery status, and business outcomes to leadership teams Expected Areas of Competence (i.e., Knowledge, Skills, and Abilities) Deep functional knowledge of Salesforce Sales Cloud and Commerce Cloud Strong product ownership and roadmap development capabilities Agile / Scrum delivery leadership and backlog management Business requirements elicitation and workshop facilitation Process mapping and user story development Vendor and System Integrator management Understanding of APIs, data flows, and cross‑system integrations Strong stakeholder communication across business and technical teams Ability to influence and lead without direct authority Strong analytical and problem‑solving skills Ability to balance short‑term business needs with long‑term platform sustainability Experience driving adoption, KPI tracking, and measurable business outcomes Education / Experience Requirements Typically requires bachelor’s degree in business, Information Systems, Information Technology, or related field 8+ years of experience in enterprise systems, CRM platforms, e‑commerce or digital product delivery 4+ years of experience in Salesforce platform ownership, product management, or delivery leadership Experience working in Agile / Scrum delivery environments Proven experience managing external vendors and System Integrators Preferred: Salesforce certifications such as Administrator, Product Owner, Business Analyst, or related credentials Travel Requirements 10–15% Equal Employment Opportunity Statement ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state and local laws. ZimVie generally does not sponsor applicant work visas for this position. #J-18808-Ljbffr ZimVie