Correspondent Services Specialist I

Correspondent Services Specialist I

Performs diversified duties and works with staff to ensure proper processing of all Correspondent Services activity. Resolves problems involving Correspondent Services activity through research, contact with Bank customers, internal departments, other financial institutions, and service providers.

Principal Duties and Responsibilities:

• Answers inquiries from internal Bank staff and Bank customers. Documents Bank and customer transaction requests in Correspondent Services such as the processing of Funds Transfers, ACH, Safekeeping, Pledge, Deposit Services, Bank customer overdrafts, performs signature verifications where required, and enters transaction activity into Correspondent Services systems.
• Prepare documents for record retention, logs emails, file various documents, and process mailings to Bank customers and external entities. Administrative user knowledge of DocuSign preferred.
• Interacts with Bank customers and various Bank departments to receive and verify information related to DDA accounts and Correspondent Services systems involving Funds Transfer, ACH, Safekeeping, Deposit Services, overdrafts, and other activities affecting the account.
• Remains current on National Automatic Clearinghouse Association, Federal Reserve Bank and securities industry legislation, regulations, practices, and procedures.
• Participates in the Correspondent Services department Business Resumption Contingency Plan and to actively participate in the testing of this plan.
• Performs other duties as assigned.

Minimum Knowledge, Skills and Abilities Required:

• Knowledge of banking at a level normally acquired through completion of an Associate's degree in business.
• Three years related work experience in progressively responsible positions, preferably within the financial services industry.
• Proficient working knowledge of personal computer, Excel, and Word. Mathematical aptitude required to perform moderately complex calculations and considerable attention to detail.
• Excellent verbal and written communications skills including interpersonal skills; ability to negotiate effectively, interact in a professional manner and to build strong relationships within the Bank and external contacts.
• Ability to work independently and resolve complex issues with a high degree of accuracy while following established guidelines. Ability to prioritize workload, work well under pressure to meet established deadlines and pay close attention to detail since errors could result in significant monetary loss to the Bank.
• Willingness to take directions and act as an apprentice to more senior staff to learn cross functional job knowledge for providing back up support to all areas of the department.
• Must possess problem solving skills to find and implement solutions to problems including the ability to make decisions and formulate an immediate plan of action to address potential problems to minimize or prevent financial loss to the Bank.
• Continually seeking improvements within current job responsibilities, monitors quality and control levels.
• Adaptable to change, receptive to new ideas, and willingness to assume new responsibilities.
• Demonstrates interests in working with a variety of backgrounds and perspectives that align with the Bank's core value. Promotes an environment of empathy and respect to ensure the inclusion of all team members.

Flexibility to meet changing deadlines and working conditions. Ability to lift five to ten pound document storage containers on an occasional basis.