Logistics Technician Manager

Microsofts Cloud Operations & Innovation (COI) is the engine that powers our cloud services. As a COI DIAM you will perform a key role in delivering the core infrastructure and foundational technologies for Microsofts online services including Bing Office 365 Xbox OneDrive and the Microsoft Azure platform. As a group COI is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs Diversity & Inclusion training and events and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In this environmentyou may be asked to go on businesstravelto support other metros periodically 0-25% of the time and have the ability to work12-hourshifts including shift assignments during non-standard businesshours that may include evening nighttimeweekendsand/or holidays.

Microsoft is unable to sponsor a work visa for this role due to the nature of the roles job duties.

Customer Service

• Ensures that all issues are documented tracked discussed and resolved with internal and external stakeholders as well as suppliers with consistent and complete communication. Acts as a resource across Data Center teams (e.g. Site Services Critical Environment Facility Management Security Vendors Safety Supply Chain) and supports Microsoft and non-Microsoft gear deliveries. Drives focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks through a team up to headcount cap. Engages with internal and external stakeholders maintaining relationships with vendors and providing oversight to manage issues as they arise.

Data Bearing Device (DBD) Destruction

• Ensures all data bearing devices (DBDs) are destroyed within the allotted time and all data bearing devices leaving premises do not contain customer information. Handles any escalations. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary managing external vendor relationships. Maintains responsibility for any security investigations partnering with security and senior leadership. Oversees data bearing devices (DBD) reconciliation and review of current documentation. Oversees decommissioning servers ensuring proper documentation of actions taken against a decommissioning workflow and process standards are met.

Fleet Management

• Serve as primary liaison for overseeing the fleet management program maintenance vendors and equipment check-in and check-out process. Defines and procures numbers of vehicles needed and what type of vehicles & equipment (e.g. Ford Pick Box Truck Esco Sport etc.) with the Vehicle and Fleet PM identifying and reporting gaps within the fleet to leadership. Oversee scheduled and preventative maintenance via in-house and vendorprovided service. Manage route and fulfill transportation requests for Information Technology Critical Environment and Logistics and other supported teams. Oversees auditing vehicles and fleet resources ensuring vehicles are present in the correct location with assigned resources (e.g. gas card gas card PIN).

Inbound and Outbound Logistics

• Leads a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order PO receiving Rack Movement Supervisor RMS activities) based on site-class designation. Responsible for overall day-to-day operations and ensures inbound and outbound measuring processes are running smoothly and effectively and inventory parts are properly stored. Ensures items logged within Intelligence Communication Manager (ICM) are resolved and deals with the escalated issues. Creates more efficient receiving routes driving the movement of manual communication and information sharing to automated processes managing the change.

IT Inventory Management

• Leads a team of technicians responsible for providing support guidance to third-party personnel including material movement (e.g. inventory management/tracking inventory staging) inventory cycle audits and Data Center regulatory compliance or certification control audit activity. Enables strategies for space optimization driving identification of opportunities to improve inventory to address space constraints driving new build design and availability of inventory or storage rooms. Ensures escalations are resolved and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.

Operational Excellence

• Serves as subject matter expert and models compliance to less experienced team members. Creates clarity and drives consistency in processes and services to align with defined policies and procedures in order to meet expectations for accuracy and timeliness of delivery. Drives improvement of delivered results against Service Level Agreements (SLAs) increasing efficiency of processes leading to Objective Key Results (OKRs). Collaborates with internal stakeholders to influence workstreams towards a more simplified and/or automated approach by evolving processes services and solutions to increase efficiency and manage costs. Drives environmental sustainability and zero waste initiatives. Ensures completion of required security and data management training and complies with security and data management procedures/policies. Oversees training for relevant site-specific procedures and tools (e.g. forklift pallet jacks technician on-hand processes inventory maintenance software RMA portals Rack Movement).

People Management

• Managers deliver success through empowerment and accountability by modeling coaching and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individuals capabilities and aspirations. Invest in the growth of others.

Procurement

• Provides thought leadership on established methodologies and monitors outcomes for the overseen region(s). Prepares and presents internal and external briefings detailing current and projected procurement execution models. Ensures Data Center has what it needs to be successful to meet new demands. Complies with established methodologies and approaches to ensure delivery and execution on contracts and purchase orders (POs) overseeing on-site audits of supplies and deployment consumables. Works directly with the supply base to process price validation and deliver a single accurate price to draft the PO in conjunction with senior leadership and procurement team. Processes price and procurement requests received via ticket email or as otherwise requested by Microsoft management in support of server network Storage Area Network (SAN) and spare requirements. Contributes to risk management standards with appropriate internal teams for assigned equipment organization or services to improve processes or stakeholder satisfaction. Coordinates with internal stakeholders such as Engineering and Global Procurement Team to order major equipment. Identifies roadblocks to contract execution and escalates to senior procurement staff as needed.

Safety Practices

• Runs daily safety topic huddles and conducts inspections of equipment (e.g. vehicles pallet jacks dock levelers). Manages and coordinates any escalated task risks and reported issues establishing safety standard operating procedures for new equipment (e.g. server rack tugs electric pallet jacks forklifts). Trains employees on safe and effective equipment and inventory moving. Ensures team and 3rd party vendors are in compliance with Microsoft Corporation safety standards Procures audits and reviews personal protective equipment (PPE) leading by example of all safety standards. Presents Identity and Access Management (IAM) metrics to senior leaders. Supervises rack movement observing to ensure compliance with safety protocols and training others on devices and tools used in rack movement. Oversees handling and storage of hazardous materials and chemicals developing plans to address unsafe materials out of containment and ensuring preparedness of others and acting as a point of escalation.

Tactical Shift Management

• Supports the planning management and communication of end-to-end project plans with applicable stakeholders and teams. Assesses resource and workflow patterns to determine any needed changes in work assignments regarding long-term headcounts and project resources to ensure timelines are met and work is completed accurately and efficiently. Resolves escalated issues during high-volume work activity or escalation-based situations participating in high severity meetings.

Travel and Work Hours (Applies to but is not limited to US-based Data Center roles)

• May travel up to 25% typically domestically to and from multiple locations during the workday. Working 12-hour shifts including shift assignments during non-standard business hours such as evenings nights weekends and holidays.

Warranty Process Management

• Drives the direction to make sure the expectations are met handling high-level escalations. Empowers less experienced employees to effectively process Return Merchandise Authorization (RMA) and non-RMA warranties. Oversees manual return processes for non-RMA failed parts. Oversees and plans for large-scale replacement projects for upgrading or refreshing equipment. Works with internal stakeholders as needed related to finances around incorrectly handled RMA and non-RMA warranties.

Other

• Embody our culture and values

Required Qualifications

• High School Diploma AND 3 years experience in warehouse/supply chain in an information technology (IT) environment logistics supply chain inventory management or a related field OR equivalent experience.

Background Check Requirements:

Ability to meet Microsoft customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically this position supports United States federal state and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement and as a condition of employment the successful candidates citizenship will be verified with a valid passport.
• This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Preferred Qualifications:

• 6 years experience in warehouse/supply chain in an information technology (IT) environment IT and/or logistics operating heavy-load movement equipment (e.g. forklift pallet jacks chassis lifts) for a large corporation OR equivalent experience.

• 1 year(s) project management experience.

• Certification in American Production and Inventory Control Society (APICS)/Association for Supply Chain Management (ASCM) International Association of Information Technology Asset Managers (IAITAM) Inventory Control or equivalent.

Logistics Technician M3 - The typical base pay range for this role across the U.S. is USD $59900 - $123600 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $77600 - $135100 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

Manager