IT Healthcare Project Manager - MMIS Operations

Job Description

Job Description

Job Overview:

Pay Range: $66.50hr - $71.50hr

Requirement/Must Have:

• 5-10 years of experience in IT Healthcare Project Management.
• Experience with MMIS Medicaid Systems Operational Management.
• Knowledge of MCO enrollment, claims, and encounter processing.
• Experience with vendor management and monitoring service level agreements.
• Familiarity with security compliance standards such as CMS and SSA.
• Experience with incident and issue management systems.
• Knowledge of release management and change management processes.

Responsibilities:

• Oversee, coordinate, and perform operations and support activities for MMIS, Encounter Processing System, and other supporting systems.
• Coordinate communication with vendors, cybersecurity teams, and enterprise architecture.
• Conduct vendor management including monitoring service level agreements.
• Design and develop desk aides and process flows for new and existing service lines.
• Train team members to use desk aides, process flows, and ticketing systems to perform operational support.
• Maintain an effective organizational team and motivate diverse staff to accomplish mission critical operations and objectives.
• Provide production support, helpdesk management, interface/EDI support, and stakeholder monitoring.
• Oversee incident and issue management, ensuring documentation, tracking, escalation, and resolution for all ticket types.
• Identify and mitigate operational issues and ensure decisions and actions are well-documented.
• Handle internal and external escalations and requests to ensure they are satisfactorily resolved.
• Ensure compliance with security standards and monitor all findings and recommendations to completion.
• Promote workforce engagement and a professional work environment for all team members.
• Implement, monitor, and follow Standard Operating Procedures.
• Oversee release management activities including stakeholder communication, pre-implementation planning, and readiness checks.
• Provide support to change management by performing and coordinating backlog grooming and maintenance.

Skills:

• MMIS.
• Medicaid Systems.
• Project Management.
• Vendor Management.
• Encounter Processing.
• EDI Support.
• User Acceptance Testing.
• Release Management.
• Change Management.
• SLA Monitoring.

Qualification And Education:

• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.