Front Desk Agent

IHG

Job Description

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

Be the warm welcome that kicks off a memorable guest experience.
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests' needs record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day's schedule.
Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language - extra language skills would be great, but not essential.
Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
Flexibility - night, weekend and holiday shifts are all part of the job.
You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
Experience - ideally you'll have spent at least one year in a front desk or guest service position.
Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

IHG

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Front Desk Agent in San Diego, CA vacancy

Hotel Front Desk Agent SEASONAL
$350 per month
...dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.SUMMARYThe Front Desk Agent ("Agente de Recepción") welcome guests with a warm, friendly smile while handling arrivals and departures efficiently. Provide...
Suggested
Hourly pay
Seasonal work
Shift work
Weekend work
Evans Hotels
San Diego, CA
2 days ago
Front Desk Receptionist- Weekend Shifts
$23.9 per hour
...Front Desk Agent (FT) (AM) ("Agente de Recepcin") Bahia Resort Hotel Since opening in 1953, the Bahia Resort Hotel has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing...
Suggested
Hourly pay
Shift work
Weekend work
Evans Hotels
San Diego, CA
2 days ago
Front Desk Agent ("Agente de Recepcion")
$20 per hour
...Front Desk Agent ("Agente de Recepcion") The Bower Coronado - Coronado, CA 92118 Overview Salary Range $20.00 - $20.00 Hourly Level Entry Position Type Full-Time/Part-Time Job Shift Any Category Hospitality - Hotel Description Position Purpose Perform in a pleasant, professional...
Suggested
Hourly pay
Full time
Part time
Shift work
Azul Hospitality
Coronado, CA
2 days ago
Element Chula Vista - Front Desk Agent
$19.5 per hour
...Compensation $19.50/hour Description Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel...
Suggested
Daily paid
Full time
Temporary work
Work at office
Evolution Hospitality
Chula Vista, CA
2 days ago
Front Desk Receptionist, 3rd shift
...Dual Front Desk Agent Our team is looking to add an upbeat Dual Front Desk Agent to support operations across both Courtyard and Moxy, managing all aspects of the front desk and serving as a key point of contact for guests and vendors. To be successful in this role...
Suggested
Live in
Flexible hours
Shift work
Night shift
Island Hospitality
San Diego, CA
4 days ago
Front desk Receptionist weekends- day shift
$22.88 per hour
...Front Desk Clerk Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family... ...be assigned. Outcome Service provided by front desk agents will have a great effect on the guest impression of the entire...
Hourly pay
Local area
Immediate start
Shift work
Rotating shift
Weekend work
Day shift
LA Jolla Beach & Tennis Club
La Jolla, CA
4 days ago
Front Desk Agent
...Front Desk Agent As a Front Desk Agent at Ramada Suites San Diego, you will be the first point of contact for guests, providing them with a warm welcome, efficient check-in/check-out services, and assisting them throughout their stay. Your role is vital in ensuring...
Full time
Local area
Shift work
Night shift
Brick Hospitality
San Diego, CA
4 days ago
Front Desk Receptionist Evening/ Weekend Shift
...brands. Overview Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and...
Daily paid
Temporary work
Local area
Flexible hours
Shift work
Weekend work
Afternoon shift
Ramada by Wyndham San Diego National City
National City, CA
2 days ago
Front Desk Agent
...insurance 401k with company match for full-time associates Travel discount program Opportunity to grow (promotions) Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management...
Full time
Holiday Inn Express Sorrento Valley
San Diego, CA
1 day ago
Front Desk Receptionist (Temporary ASAP)
$23 per hour
...patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.Ability to access and accurately...
Temporary work
Local area
Immediate start
Embassy Suites by Hilton
San Diego, CA
2 days ago
Housekeeping / Front Desk Receptionist
...Description The P.M. Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. This position directly influences guest satisfaction, brand perception, and overall operational...
Work at office
Local area
Flexible hours
San Diego Marriott Del Mar
San Diego, CA
2 days ago
Front Desk Receptionist / Hotel Front Desk
...HM Alpha Hotels & Resorts is seeking a Front Desk Agent to create a welcoming first impression and manage reservations and guest services with accuracy. You will be the face of the hotel during arrival and departure, ensuring smooth transactions. Strong communication,...
Work at office
Dimension-Hospitality,-LL
San Diego, CA
3 days ago
Front Desk Receptionist WEEKEND NEEDED
...FRONT DESK AGENT | PALIHOTEL SAN DIEGO POSITION PROFILE: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check‑in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial...
Local area
Flexible hours
Weekend work
Ontario Trillium Foundation
San Diego, CA
2 days ago
Full Time Front Desk Receptionist
...Benefits 401(k) matching Dental insurance Health insurance Paid time off Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according...
Full time
Courtyard by Marriott El Cajon
El Cajon, CA
2 days ago
Front Desk/Receptionist - Full Time - Evenings
$20 per hour
...sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Description Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the...
Full time
Work at office
Local area
Night shift
Afternoon shift
Rebel Hotel Company
San Diego, CA
2 days ago
Full Time Front Desk Receptionist
$22 per hour
...Front Desk Agent Welcome to Town and Country Resort, where retro charm, SoCal sunshine, and modern luxury come together in the heart of Mission Valley. With 671 guest rooms, 295,000 sq. ft. of meeting space, and a personality as playful as it is iconic, we've been...
Full time
Local area
Shift work
CoralTree Hospitality
San Diego, CA
6 days ago
Front Desk Agent
...Front Desk Agent We are looking for individuals who have a passion for serving others while providing memorable welcome and departure to our guests. A friendly smile and cheerful customer service to set the tone for our guests to enjoy their time at The Westgate Hotel...
Full time
Night shift
The Westgate Hotel
San Diego, CA
1 day ago
Front Desk Agent
$18.5 - $19 per hour
...Benefits: ~401(k) ~401(k) matching ~ Opportunity for advancement Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all...
Hourly pay
Full time
Howard Johnson
San Diego, CA
4 days ago
Front Desk Agent
$17.75 - $23.25 per hour
...every time. As a family owned business, we treat people like family and believe in the personal touch. To further explore the Front Desk Agent opportunity, click here to view the job description in detail. If you have a disability under the Americans with...
Hourly pay
Surf & Sand Resort
La Jolla, CA
15 hours ago
Front Desk Agent
$25.75 - $26.25 per hour
...Overview Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests...
Local area
Flexible hours
Afternoon shift
Margaritaville Resort Biloxi
San Diego, CA
4 days ago
Front Desk Agent
$23 per hour
..., tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation. Ability to access and accurately...
Hourly pay
Temporary work
Local area
Immediate start
HEI Hotels and Resorts
San Diego, CA
2 days ago
Front Desk Agent
$20 per hour
...national origin, disability status, protected veteran status or any other characteristic protected by law. Description Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling...
Full time
Part time
Work at office
Local area
Night shift
Afternoon shift
Rebel Hospitality New York LLC
San Diego, CA
1 day ago
Front Desk Agent
$22.55 per hour
...assistance program, and complimentary meals are provided. Summary of Job Description As the first point of contact, the Front Desk Agent plays a significant role in setting the tone for guests' stays, facilitating smooth and efficient check-ins and check-outs,...
Hourly pay
Contract work
Local area
Flexible hours
Night shift
Marriott International Inc
San Diego, CA
4 days ago
Front Desk Agent
...Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free...
Local area
Shift work
Night shift
Weekend work
IHG
San Diego, CA
1 day ago
Front Desk/Receptionist - Full Time - Evenings
$20 per hour
Customer Service Professional Job Summary & Responsibilities Position: Customer Service Professional - 5 Star Facility! Compensation: $20.00 per hour + Bonus (additional $3-$4 per hour) = Total hourly compensation = $23-$24 per hour! Summary: Our client is a highly ...
Hourly pay
Full time
Temporary work
Work at office
Flexible hours
Shift work
Afternoon shift
Offshore Staffing, Inc.
San Diego, CA
3 days ago
Front Desk Receptionist, 3rd shift
...Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Overnight Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes...
Flexible hours
Shift work
Night shift
PMG HOSPITALITY INC
La Jolla, CA
2 days ago
Front Desk Agent (FT) (AM/PM) ("Agente de Recepcin")
$24.2 per hour
...Front Desk Agent (FT) (AM/PM) ("Agente de Recepcin") The Lodge at Torrey Pines Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort...
Hourly pay
Shift work
Weekend work
Evans Hotels
La Jolla, CA
4 days ago
Front Desk Agent Part Time
...Part-Time Front Desk Agent Since 1913, the Grande Colonial has been dedicated to providing an exceptional guest experience through genuine and friendly service. Our mission is to "Make History Every Day" by fostering authentic, personal connections with every guest...
Part time
Grande Colonial
La Jolla, CA
22 hours ago
Front Desk Agent / Courtyard by Marriott Little Italy Hotel
$22 per hour
...ensures that all cash drops are done according to proper cash handling procedures and reports all cash over/shorts to management Keeps front desk area clean and organized Assists with lobby activation as needed Utilizes proper procedures when handling guest payment...
Daily paid
Flexible hours
Shift work
Schulte Hospitality Group
San Diego, CA
2 days ago
Front Desk Receptionist - (M-F Evenings)
$25.75 - $26.25 per hour
...Front Desk Agent Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring...
Local area
Flexible hours
Afternoon shift
Davidson Hospitality Group
San Diego, CA
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Front Desk Agent. Be the first to apply!