General Manager - Brooklyn, NY

As a General Manager you lead a high-performing Pet Care Center, inspiring partners, delighting customers, and delivering strong business results. You are the owner of your business and a role model for great leadership, rebuilding teams and ensuring the highest standards of animal care and safety. What You’ll Do Champion the health, safety, and humane care of all animals, ensuring Petco standards are consistently met. Create an environment where pets and pet parents feel welcomed, supported, and cared for. Lead with integrity, transparency, and an unwavering commitment to doing what’s right for pets. Foster the Fun Build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service. Attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center. Create a positive, collaborative culture where partners feel engaged, supported, and empowered to grow. Coaching in the moment, celebrating wins, and making work meaningful and fun. Let’s Go! Own the business: drive sales growth, profitability, and operational excellence. Analyze financial and operational results, identify opportunities, and take decisive action to improve performance. Manage labor, payroll, and expenses to maximize productivity and results. Execute merchandising, inventory, and operational processes to brand and safety standards. Represent Petco in the community by leading local events, adoption initiatives, and partnerships. Key Responsibilities People Leadership Develop a strong leadership bench and succession plan. Lead performance management, coaching, and accountability for all partners. Promote continuous learning, growth, and career development. Foster a culture of teamwork, inclusion, and shared ownership. Business Performance Meet or exceed sales, profitability, and operational goals. Leverage Petco tools, programs, and insights to grow the business. Review and act on reporting, audits, and Pet Care Center visits. Operational Excellence Ensure safe opening and closing procedures and adherence to security protocols. Maintain store appearance, cleanliness, and safety standards. Protect pets, partners, and merchandise through strong loss prevention and inventory controls. Complete required administrative, payroll, and inventory tasks accurately and on time. What Success Looks Like A safe, healthy environment where pets thrive. An engaged, high-performing team with strong retention and development. Loyal customers who trust your team and return again and again. A profitable, well‑run Pet Care Center that reflects Petco’s values in action. What You Bring Experience & Skills 3+ years of management experience (retail leadership preferred). Strong people leadership, coaching, and talent development skills. Solid business, financial, and operational acumen. Excellent communication, problem‑solving, and organizational abilities. A genuine passion for pets and customer service. Education High school diploma or GED preferred. Completion of Petco leadership development programs may be required for internal candidates. Essential Functions & Work Environment Primary work in a Pet Care Center retail environment; regularly present on the sales floor. Occasional duties may require leaving the Pet Care Center for bank deposits, merchandise transport, or community events. Requires frequent standing, walking, bending, kneeling, reaching, lifting up to 50 pounds. Regular engagement with customers on the sales floor, providing assistance and cashiering. Must be able to work in proximity to animals, including exposure to dander, odors, noises, and cleaning chemicals. Flexible availability to support operating hours, including evenings, weekends, and holidays. This is a full‑time position; eligibility based on average hours worked. A limited amount of travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role. Why You’ll Love It Here Purpose‑driven work that makes a real difference. Growth opportunities through development programs and career pathways. A culture that values authenticity, inclusion, and teamwork. The chance to lead, own, and shape your business — every day. Salary Range $55,000.00 - $102,000.00 Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, see Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. #J-18808-Ljbffr