Telecommunications Technician

Sebenza LLC is a woman owned small business operating out of McLean, VA. We currently have an immediate opening for a Telecommunications Technician to support our contract in Lanham, MD. Will provide support for network switches, firewalls, routers, video teleconferencing (VTC), webcast and Virtual Private Network (VPN) services. The following are the required tasks that are expected for this position; other duties may be required as they are assigned. Provide Tier 1 & 2 telecommunication user support for: Install and support of telecommunications hardware; Diagnose and resolve network device configuration problems; Evaluate and implement bug fixes associated with security vulnerabilities; Evaluate and diagnose cabling, software and hardware problems; Provide technical support for webcast and video teleconferences Basic LAN troubleshooting skills/tools - TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned; Support technology upgrades - both hardware and software; Provide problem tracking support (CA ServiceDesk) - end-user desktop/server support; Perform root cause analysis Perform telecommunication equipment decommissioning Documentation of standard IT processes and procedures. Required skills 5 to 10 years of experience Cisco switch/router and VPN administration Video Teleconferencing and/or Webcast administration Relevant Cisco Certifications: CCNA Cisco ACI Fabric experience The position requires that you must be able to pass a "Public Trust" background investigation. #J-18808-Ljbffr Sebenza LLC