Tourism Information Counselor 1 - WAE

Job Title

This is a part-time position located at the Kentwood Welcome Center in Kentwood, LA.

Minimum Qualifications

No training or experience required.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Meets and greets the general traveling public, welcoming them to Louisiana.
• Provides general and detailed information (including directions) on attractions, tours, restaurants, parks, museums, events, and other places of interest to visitors of Louisiana.
• Offers and distributes maps and brochures to visitors and makes sure all brochure racks are well stocked.
• Works with other travel counselors and supervisors to secure reliable information on current activities, festivals, attractions, lodging, restaurants, and other tourism-related businesses, and to generally increase knowledge of the state.
• Works with other travel counselors and the supervisor to continually compile, file, and update reference materials, and utilizes the internet responsibly in order to increase the resources available to find answers to visitors' unusual questions.
• Attends and participates in job safety training, position and center-specific training, and other courses that may be required or recommended, including but not limited to: customer service, harassment, bloodborne pathogens, and driver safety.

Other important Information:

• Must demonstrate and utilize advanced computer skills and knowledge of a wide range of general and proprietary software, Office Suite, Outlook (word processing, spreadsheet, electronic mail, and others), and usage of a wide variety of online forms and internet portals. Must demonstrate and exemplify responsible usage of the internet.
• Must be able to lift 30 lbs.
• Responsible and dependable.
• Good customer service skills.

Position-Specific Details:

• Appointment Type: This position will be filled as a part-time Classified WAE, limited to 1,245 working hours in a 12 month period. Starting Hourly Pay varies, depending on experience.
• Location: This position is located at the Kentwood Welcome Center in Kentwood, LA.
• Work Schedule: Must be able to work a flexible schedule.

Benefits

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

• Insurance Coverage More information can be found at
• Parental Leave Up to six weeks paid parental leave More information can be found at
• Holidays and Leave State employees receive the following paid holidays each year:
• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• *** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
• Retirement State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
• Louisiana State Employees Retirement System (
• Teacher's Retirement System of Louisiana (
• Louisiana School Employees Retirement System ( among others