Medical Office Support, West Hills Family Care

Job Description

Job Description

West Hills Family Care , of Praxis Health, is seeking an experienced Medical Office Support professional with outstanding customer service skills for a full time position. 

We are looking to add a key player to the front office team, who will play an integral part in making sure patients get the care they need. We are looking to hire a rock star; someone who learns quickly, works hard, pays attention to detail- and if you're an overachiever, bonus points! This job is located behind the scenes at the clinic, with your patient interaction being mainly over the phone, but with the patients' care at the center of all the decisions you make!  We expect that the ideal Scheduler will be eager, professional and represent our providers and our brand with ease as the voice of our clinic.

This position is customer service and patient care intensive, so we are searching for someone who is comfortable and willing to explain procedures, making even the most nervous patient or family member feel comfortable over the phone.

• Must have an aptitude to learn and a passion to serve others.
• Must be someone who thrives in a busy, fast-paced environment.
• Must have exceptional customer service skills, be highly organized, and detail oriented.

Schedule: Full-time; Monday - Friday

We are excited to share with you a short video that shows why the Praxis Health family is so special. Please click here:

Essential Job Functions

• Greets, screens, and schedules patients.
• Inputs information into electronic health records and other support services platforms.

• Performs clerical duties related to clinical service. 

• Prepares and processes correspondence. Answers routine medical administrative inquiries. 

• Performs high volumes of reception duties including but not limited to answering and screening telephone communication, relaying messages, questions, and other relevant
  information between patients and their clinical team.

• Obtains, verifies, and updates patient information and provides support services to patients and medical staff. 

• Assists in medical record maintenance including retrieving and sending to offices and individuals as requested and required by state and federal laws.

• Ensures scheduling accuracy for ease and best use of provider and patient time.

• Vital contributor to internal communication via multiple software programs.

• Maintains files and assists in establishing office systems. 

• Assists in the care and maintenance of office equipment. 

• Performs medical receptionist duties as necessary.

Benefit Highlight

• Medical, Dental, Vision with In-Network & Custom Network discounts
• 401(K) with discretionary employer match
• Paid Time Off
• Free clinical diagnostic laboratory testing performed in-house

Minimum Qualifications

• Minimum 1 year (preferred 2+ years) of medical front office experience in a high-volume setting.
• Strong understanding of medical terminology and insurance processes
• Excellent customer service, communication, and multitasking skills
• Proficiency with electronic health record (EHR) systems
• High attention to detail and ability to maintain patient confidentiality
• Reliable, punctual, and able to work effectively both independently and as part of a team

Education and/or Experience

• High school diploma or general education degree (GED).
• 1 year customer service experience.
• Typing Skills: 45 wpm minimum.
• Experience in a medical office setting preferred, but not required.

About Our Company

Praxis Health is a family of medical groups providing high-quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff. The Praxis family approach is dynamically different from other healthcare companies in Oregon. We are not "big box" health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs. We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge. Come see how healthcare is done right!

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time.

• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

• Stress can be triggered by multiple staff demands and deadlines.

• Work is performed in an office environment. Involves frequent contact with staff and patients.