Travel Card Program-Lead Analyst

divh2Travel Card Program Manager/h2pEssential Job Functions:/pulliProvides direct support to the Travel Card Program Manager, provide background information, trend analysis and feasibility studies in implementing new programs and resolutions to problems./liliProvides excellent service when interacting with customers. Front line support via incoming emails and phone calls - assists the customer through the entire process of research, gathering data, performing analysis, and resolving the issue./liliBecome expert in and provide guidance on federal travel charge card regulations and directives to DoS employees./liliTracking, updating, and analyzing customer inquiries. Phone calls, e-mails, and customer inquiries are in support of the ISO 9001 key performance metrics./liliDraft, edit, obtain clearance on, and then release Department Notices, Broadcasts and Communication Bulletins./liliConducting studies/analyses to improve and/or implement processes and outcomes within the Travel Card Program. This includes implementation of OMB Circular A-123 Appendix B requirements, the GSA SmartPay 3 contract, and enhancement of rebates received by the DoS, and OMB and OIG recommendations, etc./liliPerform and document analysis of business functions and operational processes for the TCP./liliProvide support for the management, coordination and implementation of operational procedures, systems, and processes./liliHave strong Microsoft skills, including Excel, PowerPoint, Access, and Word./liliPromptly draft articles for publication in a self-help tool, GFS Knowledge Base, which details in a QA format the resolution provided in Service Now for common customer questions on TCP policies, procedures, and issues./liliDraft PowerPoint TCP presentations for training and informational sessions./li/ulpLeadership Responsibilities:/pulliAssists Assistant Program Manager with supporting the employees on the team and ensuring they are set up for success in their role./liliCreates an expectations document for the team./liliEstablishes and maintains recurring 1 on 1 coaching meetings with employees./liliSubmits systems access requests./liliConducts team introductions and trainings./liliInvolvement in recruiting, interviewing, and selection of future team members./liliBuilds relationships with members of the team; gains an understanding of the individuals on the team and works to encourage their growth and success./liliConducts meetings and identifies areas of opportunity for trainings for team to enhance professional development./liliAssists Assistant Project Manager with projects and other responsibilities./liliMust be able to work on several tasks simultaneously and to work independently without any higher-level coordination or direction for day-to-day activities./li/ulpSkills:/pulliRequired skills:/liulliProficiency in Microsoft Office Suite/liliAdvanced knowledge with Microsoft Excel/liliAbility to learn and use financial software/liliExceptional written and oral communication skills are a must/li/ulliPreferred Skills, but not Required:/liulliExperience using a help desk ticketing or customer relationship management system is preferred./liliExceptional oral, written, and interpersonal communication skills. Ability to communicate professionally, tactfully, and courteously to customers, coworkers, and management./liliDemonstrated positive customer service and team-oriented attitude./liliDemonstrated ability to multi-task in a self-motivated, cross-functional environment./liliExceptional listening, critical thinking, and analytical skills./liliDemonstrated ability to anticipate needs beyond duties assigned and to act./liliExperience in large complex systems./liliDemonstrated technical skills, task leadership and communications skills./liliExperience in analysis of automated financial management systems./liliSenior level experience with large financial management/accounting systems similar in size, scope, and complexity to the Dos systems./liliSubject matter experience with accounting and financial management policies, practices, reporting, and operations is desirable./liliThe capability to analyze complex financial systems requirements, problems, and issues; and develop, communicate, and implement cost-effective solutions./liliThe Department prefers candidates that have experience with Department of State financial systems and accounting practices./li/ul/ulpQualifications:/pulliMinimum Requirements:/liulliEducation Requirements: A four-year degree from an accredited university or college. Masters degree is preferable. Experience can be substituted for education requirements as follows: 2 years of college + 2 years experience relative to the specific position, or 4 years experience relevant to the specific position./liliCPA certification or Certified Government Financial Manager (CGFM) is highly desirable./liliA financial analyst would support a defined operation or function, such as examination for invoices for technical errors, recommending action to certifying officials, processing transaction exceptions according to prescribed procedures, recording obligations, recording expenditures, preparing source documentation for requisitions for services, or maintaining memorandum records supporting budget formulation and/or execution./liliMust qualify for a Top Secret/SCI security clearance./li/ul/ulpWork Schedule:/ppThe employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management./p/div

Integrated Finance Accounting Solutions (IFAS)