AWS Connect Engineer

Krest Global Solutions

Job Description

Looking for an engineer with strong hands-on Amazon Connect implementation experience to lead configuration, integrations, and optimization as part of the Chassis 2.0 migration.

Responsibilities

Configure Amazon Connect (queues, routing, profiles, security roles).

Build IVR/contact flows using Lambda, Lex/LLM, APIs, and dynamic routing.

Enable voice/chat/email channels and manage outbound dialer.

Develop Lambda functions and integrate with Salesforce, ServiceNow, Epic, and internal APIs.

Manage S3 recordings, KMS encryption, compliance, and Voice ID.

Perform testing/debugging, optimize performance, and support UAT/monitoring.

Required Skills

5+ years Amazon Connect implementation experience.

Strong AWS skills: Lambda, API Gateway, Lex, Kinesis, S3, IAM, Terraform/CloudFormation.

Experience with enterprise contact center deployments and migrations.

Apply

Vacancy posted 27 days ago

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