Adv Med Support Assistant

VA Careers - Medical Support Assistant

Major Duties:

Screen/receive phone calls in a courteous and timely manner, determine the nature of request, and provide the information desired in accordance with VHA privacy regulations and established release of information processes.

Responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the Veteran. This includes checking-in Veterans for appointments, updating, and verifying demographic information, scheduling and rescheduling appointments, obtaining insurance information upon every visit. S/he refers Veterans to the eligibility/enrollment office when means testing is required.

Independently handles scheduling problems and deviations based on obtained knowledge of clinic/ward operations and policy, schedules, and provider preferences.

Explains the VA's mandate to collect third party insurance information to Veterans, their families, and all eligible patients. S/he scans and updates health insurance information upon every visit.

Verify third party insurance and update information in the Insurance Capture Buffer (ICB) System.

Utilizing the Recall reminder software, must maintain appointment recall data accurately and consistently.

Properly documents if Veteran is deemed ineligible for services and forwards the information to the appropriate staff.

Refers incomplete check-outs to the Provider for prompt completion.

Manages the Electronic Wait-List in accordance to VHA policy.

Notifies supervisor when clinic access is less than desirable or if an Individual patient cannot be scheduled within mandated timeframes.

Performs daily review of active/pending consults, Electronic Wait-List, Recall list and Audio care communications for accuracy and disposition per VHA policies and as assigned.

Could be asked to work in different clinics/inpatient wards and/or business offices within HAS to support staffing needs for the department 25% or less of their work week (as per the AFGE master agreement).

Employee must complete and adhere to mandatory annual VHA training requirements.

Expected to adhere to VHA Handbook 5011/27 Hours of Duty and Leave, and is expected to manage his/her leave appropriately.

Work Schedule: 7:30a to 4:00p or 8:00a to 4:30p Monday through Friday

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Ad-Hoc only per agency policy.

Virtual: This is not a virtual position.

Functional Statement #: 22033F

Permanent Change of Station (PCS): Not Authorized