Guest Experience Host - Top of the Rock

Guest Ambassador (Top of the Rock - Rockefeller Center) New York, New York, United States Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: 25 hours/week. Shifts: 7:30 AM–3:30 PM or 3:00 PM–11:00 PM/12:00 AM. Business Hours: Monday–Sunday, 7:00 AM–12:00 AM. Be the Face of an Unforgettable Experience We’re seeking warm, outgoing individuals to serve as Guest Experience Ambassadors – the first point of connection for our guests. In this role, you’ll create memorable experiences through genuine hospitality, strong presence, and attention to detail. If you enjoy engaging with people and thrive in a fast‑paced environment, this is your opportunity to make a lasting impression. What You'll Do Guest Experience Greet and welcome guests in a friendly and professional manner. Provide information and answer questions clearly and confidently. Guide guests through the start of their experience and offer directions as needed. Guest Support Address guest inquiries and resolve concerns efficiently. Share relevant updates on events, programming, and offerings. Operations & Team Support Communicate with team members to ensure smooth service flow. Share guest feedback with management. Support team needs and adapt to changing priorities. Safety & Compliance Follow safety procedures to ensure a secure environment for guests and staff. What You Bring Strong communication and interpersonal skills. A service‑oriented mindset with a professional demeanor. Ability to stay organized and responsive in a fast‑paced setting. A friendly and approachable presence. Flexibility to work outdoors, evenings, weekends, and holidays. Fluency in English; additional languages are a plus. Qualifications Experience in hospitality or customer‑facing roles preferred. Background in guest engagement, entertainment, or high‑touch service environments is a plus. Ability to stand and walk for extended periods. Ability to lift 10–20 lbs. as needed. Compensation Hourly rate: $20 / hr. Final offer will depend on skills, experience, and other job‑related factors. Benefits Career Growth opportunities. Learning & Development programs. Recognition programs for all levels of employees. Comprehensive benefits package including medical, dental, vision, HCFSA, DCFSA, HSA, commuter transit, and various insurances (life, accident, critical illness, etc.). Paid Time Off and paid holidays. EEO Statement We provide equal employment opportunities to all candidates and employees, regardless of race, color, religion, sex, inclusive identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. #J-18808-Ljbffr SPS Switzerland AG