Client Growth & Care Partnership Manager

Client Growth & Care Partnership Manager

Hybrid Business Development & External Care Coordination

Location: Polk County, Florida

Schedule: Full-Time

Work Arrangement: Hybrid Field & Office

Compensation: $65,000$70,000 Base Salary + Quarterly Performance Bonus + Mileage Reimbursement + Benefits

Our client, a well-established home care organization serving Polk County, Florida, is seeking a relationship-driven Client Growth & Care Partnership Manager to help grow the business while ensuring every client and family receives an exceptional experience from the first conversation through ongoing care.

Not every home care company is built the same.

We're looking for someone who loves people, thrives on relationships, and believes exceptional care begins long before the first caregiver walks through the door.

This is not a traditional sales role.

This is not a traditional care management role.

This is a unique opportunity to own the entire client journey, from earning trust in the community to ensuring every family receives an extraordinary experience after services begin.

If you enjoy building relationships, solving problems, helping seniors remain safely at home, and being measured by meaningful outcomes rather than activity alone, we'd love to meet you.

What Makes This Role Unique

Own the Entire Client Journey

This role combines business development, relationship management, and external care coordination.

You'll help generate new client opportunities, build trusted community partnerships, complete in-home consultations, and remain actively involved after services begin to ensure clients and families feel supported.

Become the Face of the Organization in Polk County

You'll spend time in the community developing relationships with referral partners while also working directly with clients and families in their homes.

You'll have the opportunity to become a trusted resource for both professional referral sources and families navigating home care decisions.

Results Matter More Than Activity

This organization believes in clear expectations, measurable outcomes, coaching, and accountability.

You'll receive defined KPIs, executive support, and a structured 90-day onboarding plan designed to help you succeed.

Key Responsibilities

Business Development & Community Outreach

• Develop strong relationships with physicians, hospitals, rehabilitation centers, senior living communities, and other referral partners
• Conduct community outreach throughout Polk County
• Generate new client opportunities
• Maintain and grow an active referral pipeline
• Complete in-home consultations with prospective clients and families
• Convert qualified referrals into new clients
• Educate referral partners and families about available home care services
• Maintain consistent follow-up with referral sources and prospective clients
• Identify new opportunities to increase census and regional revenue

Client Experience & Care Coordination

• Conduct supervisory visits
• Complete care assessments
• Support clients and families throughout the care experience
• Monitor caregiver quality and service delivery
• Identify and resolve concerns before they become larger problems
• Help ensure continuity and quality of care
• Increase client satisfaction and retention
• Communicate proactively with families regarding changes, concerns, or service needs
• Partner with internal team members to ensure an exceptional client experience

Relationship Management

• Become a trusted advisor to both families and referral partners
• Build long-term relationships based on trust, responsiveness, and follow-through
• Communicate proactively and professionally
• Educate families and referral partners
• Create confidence throughout the client journey
• Strengthen referral relationships that lead to ongoing business growth
• Represent the organization professionally throughout the Polk County community

What Success Looks Like

You're successful when:

• Families trust you
• Referral partners call you first
• Clients stay longer
• Caregivers feel supported
• Client satisfaction remains strong
• Census continues growing
• Referral relationships deepen
• Revenue increases because people genuinely value working with you

Success will be measured through clearly defined KPIs and meaningful outcomes, including:

• New client starts
• Referral partner growth
• Client retention
• Family satisfaction
• Care quality
• Census growth
• Regional revenue

These performance expectations combine business development goals around referral growth and client acquisition with care coordination goals around retention, quality, and client satisfaction.

Who You Are

You naturally build relationships.

People trust you quickly.

You take pride in following through and hate letting people down.

You enjoy being out in the community and meeting new people.

You solve problems instead of pointing fingers.

You communicate proactively.

You're comfortable moving between very different conversations and environments.

You can confidently walk into a physician's office one hour and sit with a worried daughter in her living room the next.

You understand that strong relationships are built through consistency, professionalism, empathy, and trust.

Ideal Background

We aren't necessarily looking for someone with the perfect resume.

We're looking for someone with the right mindset, strong relationship-building abilities, and experience working with seniors, families, referral partners, or healthcare professionals.

Relevant experience may include:

• Home Care
• Home Health
• Hospice
• Assisted Living
• Senior Living
• Healthcare Sales
• Business Development
• Community Relations
• Nursing
• Social Work
• Therapy
• Case Management
• Care Coordination
• Client Services

Experience working directly with seniors, families, referral partners, or healthcare professionals is highly valued.

Qualifications

Required

• Strong relationship-building and communication skills
• Excellent customer service and interpersonal abilities
• Ability to build trust quickly with clients, families, and referral partners
• Strong organizational and follow-up skills
• Ability to manage multiple priorities independently
• Comfortable working in both field and office environments
• Professional, polished, and dependable
• Strong problem-solving abilities
• Ability to work collaboratively with internal operational and care teams
• Valid driver's license and reliable transportation
• Ability to travel throughout Polk County as needed

Preferred

• Experience in home care, home health, hospice, senior living, or another healthcare environment
• Business development, sales, or community outreach experience
• Care coordination, case management, nursing, social work, or therapy experience
• Experience completing in-home consultations or assessments
• Experience developing referral partnerships
• Familiarity with senior care services and community resources

Training & Support

The successful candidate will receive a structured 90-day onboarding plan designed to provide the knowledge, tools, and support needed to succeed.

You'll receive:

• Executive coaching
• Leadership development
• Defined KPIs
• Ongoing performance coaching
• Clear expectations and accountability
• Support from an experienced leadership team
• Opportunities for continued professional development and advancement

Compensation & Benefits

• $