Coordinator, Client Services

Client Services Coordinator

The Client Services Coordinator works with the sales team and clients to ensure that contracts are executed and client relationships are managed to the benefit of the organization.

Responsibilities

Collaborate with Marketing/Promotions to execute client benefits, amenities, services, programs, surveys, and events throughout the year

Track group sales inventory

• Coordinate execution of groups sold including distribution of tickets and preparation/execution of hospitality
• Manage and communicate hospitality and catering needs with food and beverage provider
• Maintain records of all customers and prospects by utilizing CRM tool
• Act as back-up to ticket operations for all events

Collaborate with ticket operations staff to convert inbound customer inquiries to sales and to resolve concerns/issues with customers

• Assist Client Services Manager with execution of sponsorship contracts as needed
• Assist with entertainment of clients and potential clients at hosted events

Build and foster relationships with past, current, and potential new clients

Generate communications to all groups regarding upcoming event opportunities and usage of tickets/suites that are part of their contract on a consistent basis

Communicate effectively with all clients and potential clients to deliver customer service that meets management expectations

• Other duties as assigned

Knowledge and Skill Preferences

Bachelor's Degree in Sports Marketing, Marketing, Business, or related field preferred

Two years of experience working in client services preferred

One year of experience working with a CRM system, KORE preferred

Ability to present sales material to potential clients

Ability to solve problems quickly and give attention to details

Ability to prioritize and manage multiple projects

Ability to communicate easily and effectively

Good working knowledge of computer programs including Microsoft Word, Excel, PowerPoint, Internet, and database programs

Valid driver's license and ability to drive for organizational business

Ability and willingness to work varied and long hours including nights, weekends, and holidays

Working Conditions

This job operates in an office environment located at a ballpark. This individual routinely uses standard office equipment such as computers, phones and copiers. During games and events, this individual may be exposed to extreme weather conditions.

Environmental Conditions

The environmental conditions for this job are characterized in the following table showing how often there is exposure to each environmental condition. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.