Director of Information Technology

Director Of Information Technology

Great Parks is looking for a collaborative and strategic Director of Information Technology to lead our award-winning Information Technology (IT) department. The IT department consists of many skillsets ranging from day-to-day support ticket resolution to website and software management to network infrastructure maintenance and backups. Individuals in these team roles have many combined years of experience in the IT industry and within Great Parks.

As the Director of Information Technology (IT), you will be responsible for the strategic direction, operational excellence, and digital innovation for the technology needs of Great Parks. This leadership role oversees all aspects of IT infrastructure, enterprise systems and database management, cybersecurity compliance, IT project portfolio management, and service delivery. There will be a strong focus on leading transformative initiatives that drive business value and operational efficiency. This role collaborates with the executive leadership team and plays a crucial role in shaping the organization's future through effective use of technology.

The successful candidate will perform the following:

• Maintains responsibility for the overall leadership and strategic and tactical direction of the Information Technology (IT) department.
• Manages the team responsible for on-premises IT infrastructure including networks, physical and virtual servers, cybersecurity, access control, wireless systems, internet services, VOIP system and analog lines.
• Manages third-party information technology consultants including senior engineers, UX/UI designers, and others who assist with large, organization-wide initiatives and provide oversight on the architecture, maintenance, and support of physical and virtual server environments including attached storage arrays.
• Directs the development and implementation of information technology and database backup systems (both on-premises and cloud-based) and disaster recovery systems including data retention and storage procedures.
• Governs daily IT operations including help desk support, issue resolution, prioritization, and escalation.
• Manages the oversight of multiple enterprise software systems and databases, including integration, performance, upgrades, and license compliance. Includes both on-premises and cloud-based (SaaS) applications.
• Coordinates the development, implementation and management of a company-wide data analytics and business intelligence platform.
• Directs the IT project portfolio, including large-scale, cross-functional initiatives with enterprise-wide impact.
• Leads large enterprise level projects that have organizational impact (such as enterprise applications, website, integrations, data) to better support organizational goals of improved customer experience, organizational effectiveness and data collection.
• Responsible for the creation, presentation to Budget Committee, and management of the IT department's annual budget.
• Guides all IT procurement, vendor relationships, contract negotiations, and SLA compliance.
• Fosters a high-performance culture focused on innovation, accountability, and continuous improvement.

Qualifications:

Bachelor's degree in information technology, computer science, or a related field is required. Minimum of 10 years of progressive IT experience, with at least 7 years in a senior IT leadership role. Experience is similar to this position's job responsibilities. 2 years of public sector experience preferred. Demonstrated success in managing enterprise-level IT infrastructure, applications, and digital transformation initiatives. Strong experience in project/portfolio management and leading cross-functional teams. Excellent communication, leadership, and strategic planning skills. Industry certifications are highly desirable (e.g., PMP, ITIL, CISSP, Microsoft, AWS). Ability to submit a fingerprint check to successfully pass a criminal background check through the FBI and the Ohio BCI. Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

LICENSE OF CERTIFICATION REQUIREMENTS:

State Motor Vehicle Operator's License that meets GPHC current carrier guidelines.