Regional Training Manager

Job Description

Job Description

Summary

The Regional Training Manager is responsible for training new franchisees, supporting successful site openings, and ensuring operational consistency across locations. This role involves hands-on training, retraining existing operators, and maintaining high standards in product quality, compliance, and overall execution. The position may also require temporarily operating a location when needed.

• Train new franchisees using established training programs to ensure successful site openings
• Support and retrain existing franchisees on products, procedures, and operational standards
• Ensure franchisees are fully prepared to independently operate their locations
• Communicate operational expectations and program standards to franchisees and retail partners
• Coordinate and execute training plans, including preparation of materials and tools
• Conduct classroom, on-site, and virtual training sessions and workshops
• Maintain compliance with brand standards, food safety, and operational procedures
• Monitor and ensure locations meet quality, presentation, and facility standards
• Troubleshoot and resolve operational issues in the field in a timely manner
• Complete and maintain accurate reports and documentation
• Step in to operate a location temporarily when needed
• Foster a collaborative, team-oriented environment

• High School Diploma required; Bachelor’s Degree preferred
• Culinary or sushi chef experience in a fast-paced environment required
• Prior training or coaching experience preferred
• Knowledge of food safety standards (HACCP, ServSafe preferred)
• Strong communication, presentation, and interpersonal skills
• Ability to train, coach, and influence others effectively
• Strong problem-solving skills and ability to handle field challenges
• Detail-oriented, resourceful, and able to work in a fast-paced environment
• Proficiency in Microsoft Office and ability to learn new systems
• High energy, proactive mindset, and strong sense of accountability