South Retail- Attended Donation Center (ADC) Trainer

Job Description

Job Description

Attended Donation Center Trainer: Goodwill Industries of Greater Cleveland & East Central Ohio

Location: Southern OH | Pay: $17.00 | Type: Hourly, Full-time

About the Job

Join us in making a meaningful impact in our Southern territory! Train and support our donation center teams. As an ADC Trainer, you'll train ADC team members at sites across our territory. You'll be accountable for each site's image, customer service, stewardship of donations, and the accuracy of donor counts.

Responsibilities

• Train and coach ADC team members, and help complete on-the-job training and orientation checklists
• Visit ADC sites regularly to inspect image, attendant attire, supplies, equipment, donor greeting, loss prevention, and schedules
• Open and close ADCs as needed, report attendant absences, assign duties, and run site operations
• Greet donors within 10 seconds, unload donations, keep accurate daily counts, and hand every donor a receipt
• Break down donations into categories
• Keep drive-through and trailer sites up to image standards, and order and secure supplies
• Deliver and pick up ADC trailers to and from homes or businesses
• Help with sustainability projects (Cleveland Rocks/Rags/scan books) as needed
• Tell leadership about opportunities at each site, and help ADC peers as requested
• Help the supervisor with safety practices, incident reporting, site inspections, reports, and performance feedback and recognition
• End every donor interaction with "You changed a life today, Thank you!"

Qualifications

• Able to build strong working relationships with team members, donors, and trainees
• Positive, friendly attitude and a neat, well-groomed appearance
• Able to problem-solve and make decisions independently
• Able to read, write, communicate, and do basic math
• Able to use email, word processing, spreadsheets, and other computer applications
• High school diploma or GED preferred
• Valid driver's license, appropriate insurance, and your own reliable transportation to travel throughout the Goodwill territory

Benefits

• Daily Pay
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Employee discount

Employees who work full-time are also eligible for:

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

To apply: Visit our website (getagoodwilljob.com) to apply!

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.