Call Center Representative

Job Description

Job Description

We are thrilled to partner with a premier financial services organization in the Deerwood Park area to hire 20 dedicated Full-Time Customer Care Specialists. Are you a professional, career-minded individual who enjoys solving problems and is looking for a stable path to a long-term permanent career? If so, we want to hear from you!

Start Date: May 26th
Do you have 1+ years of call center experience? We are looking for reps who are ready to hit the ground running. High-volume experience is a major plus!

Comprehensive Training: Enjoy 4 weeks of classroom-style training to ensure you are an expert before going live.

Training Hours: Monday – Friday, 10:00 AM – 7:00 PM.

Regular Shift: Monday – Friday, 9:00 AM – 6:00 PM.

Can You See Yourself Doing This?
Are you great at building rapport? You’ll manage inbound and outbound communications regarding account inquiries, billing, and payments.

Are you a natural problem solver? You will resolve customer concerns using advanced conflict-resolution skills.

Do you have an eye for detail? You’ll explain financial/account information clearly and assist with account delinquency and collections.

Are you tech-savvy? You’ll navigate multiple software systems simultaneously while maintaining accurate records.

What You Need to Qualify:
Experience: 1+ years of call center experience is required. Previous collections or financial services experience is highly preferred.

Compliance: Ability to pass a comprehensive background check.

Education: High school diploma or equivalent.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.