Dining Room Host - Guest Experience Maker

Dining Room Host/Hostess

At Chick-fil-A, the Dining Room is more than just a place to eat—it's where genuine hospitality comes to life.

As a Dining Room Host/Hostess, you will play a key role in creating a clean, comfortable, and welcoming environment where every guest feels cared for. This position is responsible for delivering remarkable guest experiences by combining attentive hospitality with a strong commitment to cleanliness and detail. This role is ideal for someone who takes pride in serving others, enjoys staying active, and notices the small things that make a big difference.

Key Responsibilities:

Guest Experience & Hospitality

• Create a warm and welcoming environment by greeting and engaging with guests in a genuine way
• Proactively check on guests to ensure their needs are met and their experience is exceptional
• Anticipate guest needs by offering refills, clearing trays, and providing additional items before being asked
• Respond to guest questions or concerns with care, urgency, and professionalism
• Represent Chick-fil-A's commitment to "second-mile service" in every interaction

Dining Room Care & Cleanliness

• Maintain a spotless dining room by cleaning and sanitizing tables, chairs, booths, and high-touch surfaces
• Quickly clear, clean, and reset tables to keep seating readily available for guests
• Routinely monitor and maintain restrooms to ensure cleanliness, organization, and proper stocking
• Manage trash and recycling to keep all areas neat and presentable
• Uphold all food safety and sanitation standards with consistency and attention to detail

Team Support & Attention to Detail

• Continuously observe the dining room to identify opportunities to serve guests or improve cleanliness
• Work with a sense of urgency while maintaining a positive and calm demeanor
• Support team members as needed to ensure smooth restaurant operations
• Take initiative to go above and beyond in both service and presentation

Qualifications:

• Passion for serving others and creating positive guest experiences
• Strong attention to cleanliness and detail
• Friendly, outgoing, and approachable personality
• Ability to multitask and stay focused in a fast-paced environment
• Dependable and team-oriented

What Success Looks Like:

• Guests consistently experience a clean, comfortable, and inviting dining environment
• Guests feel genuinely welcomed and cared for during their visit
• The dining room operates smoothly, with minimal wait time for clean tables
• Cleanliness and hospitality standards are upheld at all times
• You actively contribute to a culture of hospitality, teamwork, and excellence

This role goes beyond cleaning—it is about creating a memorable dining experience through attentiveness, warmth, and pride in maintaining a space where guests feel valued and comfortable. Every detail matters, and every interaction is an opportunity to serve.