Community Manager

Description

Employment Philosophy


Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.


The 5 Basics

• Community Appearance
• Intentional Presentation
• Exceptional Homes
• Prompt Attention
• Resident Satisfaction

The 5 Ps

• Personality
• Purpose
• Passion
• Preparation
• Participation

Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.

Responsibilities

• Responsible for managing the day-to-day operations of your assigned community, maintaining financial and operating goals for the community, and supervising property staff
• Strategically plan, develop, and submit the property budget for approval
• Manage performance of onsite team members by ensuring adherence to company policies, training and motivating team members to achieve personal and community goals, and lead by example through upholding the company's culture and values
• Responsible for interviewing, hiring, training, and onboarding new team members
• Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, preparing and reviewing monthly financial status reports
• Approval of daily transactions and tasks related to the financial operation of the community, resident files, accounting records by collecting and posting rent, fees, delinquencies collections, other payments, and enforces the lease to maximize revenue
• Manage financial performance of the community and adhere to parameters set in the annual budget
• Collect and post rent payments to resident accounts; manages delinquency
• Analyze economic and marketing trends within the industry to develop marketing strategies for the community
• Participate and document property inspections (grounds, common areas, parking lots, move ins/outs, make-readies, annual inspections, etc.)
• Deliver consistent excellent customer service that yields guest satisfaction through positive ratings and community reviews
• Promote resident satisfaction and retention by following established industry standards and company policies
• Spearhead social media campaigns in collaboration with the marketing team

Requirements

• One to three years of Multi-family Property Management experience
• Proficiency with industry software systems such as Yardi, OneSite, Yieldstar, Knock CRM, the NAA lease agreement, and revenue management systems
• Strong leadership and team management skills
• Exceptional oral and written communication skills
• Proficient in Microsoft Office Suite (Word/Excel/OneDrive)
• Familiarity with generally accepted financial principals; annual budget preparation and maintenance experience preferred
• Certified Apartment Manager (CAM) Certification preferred