Bilingual Remote Customer Service

Remote Customer Service

Bring your customer service skills to this role & enjoy working from home! Doherty Staffing Solutions is partnering with a leading company in Minnesota based in a call center where you will be handling high volume inbound and outbound calls via chat, email, and phone. We are also hiring for a Bilingual English/Spanish Customer Service Rep for this role! Please see details below:

What You'll Do:

• Responsible for assisting participants with inquiries for our client programs (contact may be in the form of phone calls, e-mail or chat)
• Effectively communicate with customers, co-workers, and management
• High accountability for providing excellent customer service
• Provide professionalism and signature service to both internal and external customers
• Provide quality professional customer service through the handling of inbound/outbound calls, chats, and emails for the following inquiries:
• Place orders, check shipping, order research
• Check account or certificate balances or account transactions
• Returns/damage/defective claims or lost shipments
• Communicate program rules and program information to customers
• Catalog support questions
• Additional product/rules clarification
• Navigate customers through basic website technical support
• Work with suppliers
• Problem resolution through online research

What You Need to Bring:

• Responsible for assisting participants with inquiries for our client programs (contact may be in the form of phone calls, e-mail, or chat)
• Must live in Minnesota
• Call Center Experience - must have made 50+ inbound and 50+ outbound calls
• Effectively communicate with customers, co-workers, and management
• Must be able to read, speak and write in English
• High accountability for providing excellent customer service
• Provide professionalism and signature service to both internal and external customers
• Provide quality professional customer service through the handling of inbound/outbound calls, chats, and emails for inquiries related to orders, accounts, shipments, program rules, catalog support, technical support, supplier questions, and more

Why You'll Like Working with Doherty Staffing Solutions

Enjoy weekly pay, access to health coverage options through Benefits in a Card (including preventative and minimum value plans), and temp-to-hire opportunities for long-term stability where applicable. As a family-owned company with over 45 years in business, we pride ourselves on providing personalized support through a local, dedicated recruiter and maintaining a strong reputation backed by positive online ratings. We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer, welcoming candidates from all backgrounds and experiences.