RMA Technician (Return Material Authorization)

Job Description

Job Description

A Return Material Authorization ? Technician’s primary job revolves around the process of evaluating and repairing IT devices that are used in self-service kiosks. The?RMA?Technician?will review parts returned from the field, receive them into an ERP system, log their findings within Sales Force tickets and either repair or scrap the parts.

Additional duties include packaging items to prepare them for restocking, performing RMA work on whole kiosk machines as well as cleaning and maintaining the RMA lab.

Responsibilities:

• Evaluate, test and repair IT and POS devices: printers, LCD touchscreens, computers, barcode scanners, cash acceptors / dispensers, etc.

• Organize returned components and keep accurate, detailed records of RMA stock and repairs.

• Work with the Customer Service department on component issues and offer general technical assistance when needed.

• Communicate with suppliers regarding components for warranty and repair.

• Organize and maintain inventory assigned to the?RMA?lab.

• Enter and analyze data and identify trends in repair and replacement requests.

• Application of computer software “images” and configuration of computers as required for CS department shipping needs.

• Use of Salesforce and Sage ERP systems as it relates to?RMA?activity.

• Notify supervisor / staff when returned product contains quality problems or other manufacturing defects.

• Prepare and return material returned to vendors for evaluation.

• Other job duties as assigned.

Required Skills:

• High school diploma

• 2 to 3 years related experience

• Ability to read and write fluently in the English language.

• Intermediate computer skills in Microsoft Office Suite

• Working Knowledge of Outlook, Excel, SharePoint, Word

• 2-3 years' experience working with IT equipment and handling sensitive computer parts. Performing diagnosis and repair work on these types of items.

• Knowledge and familiarity using common hand tools used for repair work: drills, sockets, drivers, wrenches, pliers, knives, etc.

• Excellent oral and written communication skills.

• Capable of working with minimal supervision.

Desired Skills:

• An associate degree in a computer related field and/or a Comp TIA A+ certification is preferred.

• Experience as a computer technician, IT or RMA technician.

• Solid knowledge of Microsoft Windows. Knowing how to make devices work with a PC in Windows, Android or other operating systems.

• Knowledge of general manufacturing practices or production environment experience.

• Proven mechanical aptitude or assembly experience: previous manufacturing, ATM or kiosk / self-service machine work, automotive, hobby / crafts.

• Previous use of SAGE or other ERP systems and Salesforce preferred.

Travel:

• No Travel

Status:

• Full time, non-exempt. Flexibility to work occasional evenings, weekends, or overtime hours beyond the standard 40-hour workweek may be required based on business needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting, walking, standing, bending at the neck, bending at the waist, twisting neck, twisting waist, repetitive use of hands, simple grasping, power grasping, fine manipulation, lifting up to 50 lbs.

• Working around equipment and machinery

• Exposure to excessive noise in production/warehouse area

• Standing 8 hours

Compensation Range:

$22.00-$27.00/hour. Salary may vary depending on experience.

Application Deadline: Recruiting timelines vary by position; all positions accept applications for at least five business days from the posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Candidates must be able to pass a drug and background check if required and must provide proof of eligibility to work in the United States.

Job Type: Full Time

Schedule:

• 8-hour shift

• Expected hours: 40 per week

• Work Location: On-Site

• Ability to Commute: Louisville, CO (required). Thornton, CO (required) starting 9/15/26

KIOSK values its employees by supporting them with a full benefits package including:

• Medical (3 plans to choose from) *one plan 100% employer paid

• Dental (Employer paid for EE only coverage)

• Vision (Employer paid for EE only coverage)

• Life Insurance (2x's base salary Employer paid)

• Short and long term disability insurance (Employer paid)

• FSA / Dependent Care FSA / Health Savings Account with Company Contributions

• 401(k) match with immediate vesting

• Employee Assistance Program

• Paid Time Off

• 10 Paid Holidays per calendar year.

KIOSK Information Systems, Inc. is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based upon race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic information, military or veteran status, or other characteristics protected by law. Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa currently.