ORTHOPEDIC TECHNICIAN

Availability in multiple locations including Avondale, Scottsdale, Gilbert and surrounding Phoenix area. Position Summary The Orthopedic Technician is a trained member of the physician’s team, working with all health care professionals to deliver patient care. The role is responsible for all matters related to and concerning durable medical equipment (DME) within the clinic, including casting, fitting, re‑fitting, custom measurement, patient education, prior authorization, collection of co‑ins/deductibles, and ensuring patient satisfaction. Essential Functions Provide fitting and patient education on application, use, care, and expected outcome for products as indicated by the physician instructions and manufacturer recommendations. Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portion. Ensure all necessary documentation and authorization is obtained as it relates to payer requirements. Track, maintain, and order inventory for one or multiple locations. Actively promote and foster excellent relations inter‑departmentally and with external case managers, payers, suppliers, physician clinical staff, and surgery personnel. Ensure compliance is maintained by documenting custom measurements, ABNs, MAEs and LMNs as needed. Work with a team of DMEPOS Coordinators and Billing Specialists. Perform other duties as assigned. Required Education High School Diploma or Equivalent (unless located in a state that requires licensing) Professional health care experience preferred but not required Preferred Education Athletic Trainer Certified Orthotic Fitter Certified Orthotist Medical Assistant ROT Certification Minimum Requirements Aptitude for learning quickly Mid‑Level experience in casting Working knowledge of word processing, spreadsheets, and databases Moderate alpha and numeric data entry skills The ability to work quickly and accurately, and pay attention to detail Excellent verbal and written communication skills and patient care Judgment, decision‑making, and time management skills Ability to organize multiple projects and assignments at once Must pass drug and alcohol screening Knowledge, Skills, Abilities, and Experience DME or orthoses related medical experience Knowledge of anatomy, physiology, medical terminology, insurance claims, and insurance benefits Biomechanics Casting knowledge/training Experience fitting DME devices Knowledge of medical billing/collection practices Basic medical coding and third‑party operating procedures and practices Ability to establish and maintain effective working relationships with physicians, patients, employees, and the public Work Environment The job operates in an active clinical environment and requires regular movement to various locations within the clinic. Standard office equipment such as computers, phones, photocopiers, and fax machines are routinely used. Physical Demands The role requires regular standing, moving from sitting to standing positions, and lifting items weighing 20 pounds or more, as well as other dexterity tasks. Communicating effectively in a high‑traffic environment is essential. Seniority Level Entry level Employment Type Full‑time Job Function Health Care Provider #J-18808-Ljbffr