Customer Care Representative
$15 per hourFull-time
Rocky Brands, Inc.
The Customer Care Representative will professionally interact with customers to provide superior service and support as a primary agent for all inbound phone calls and Company websites inquiries, being responsible for entry and tracking of orders, answering email inquiries, and notifying customers of backorders. Training Schedule: Monday – Friday, 8:00 AM - 5:00 PM EST Work Schedule: Tuesday - Saturday, 8:00 AM - 5:00 PM EST Hourly Rate of Pay - $15/hour + $1/hour shift differential Essential Duties and Responsibilities To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:
- Answer inbound and place outbound calls.
- Handle consumer chats and email correspondences.
- Enter orders as needed.
- Acquire a working knowledge of product lines and be able to suggest alternate
- Work to convert call and chat inquiries into sales.
- Process consumer returns as needed.
- One (1) to two (2) years of call center experience.
- Intermediate level of skill in Microsoft applications including Word, Excel,
- Strong oral and written communication and telephone skills.
- Strong organizational skills with the ability to multitask and demonstrated
Vacancy posted 1 day ago
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