Bespoke Designer | Jewelry Sales Specialist

Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and more. We’re looking for a Diamond Jewelry Sales Specialist to join our team on-site. You’ll work closely with clients during one of the biggest moments of their lives—guiding diamond selection, translating inspiration into design, and creating a seamless, confidence-building experience from first hello to final sparkle. Key Duties and Responsibilities Respond quickly to inbound phone calls, chats, and emails. Guide clients through the process of choosing a stone and finalizing the ring purchase. Provide feedback on the diamonds clients select from our website. Offer real-time diamond recommendations while chatting over the phone or on the website. Advise clients on the four C’s. Explain the differences between lab-grown diamonds, natural diamonds, and Moissanite. Consult on all aspects of ring selection, from prong and band thickness to setting style and wedding band choice. Empower clients to feel confident in their once-in-a-lifetime purchase. Meet sales goals and close sales efficiently. Show diamonds over video chat and in person, articulating differences between options. Collaborate with the house gemologist to source, select, and present diamonds. Maintain and nurture client relationships as the main point of contact for all sales. Requirements and Experience Strong knowledge of fine jewelry styles and trends. A keen eye for detail and a high level of empathy and professionalism. Ability to work proactively and think creatively to solve problems as they arise. Organized and comfortable multitasking with many client requests simultaneously. 2+ years of sales experience in jewelry or bridal. Extremely detail-oriented. Excellent communication skills. GIA Degree a plus, but not required. Jewelry fabrication or design experience is a plus, but not required. Adobe Illustrator experience is a plus, but not required. Job Details Full-time on-site role located in Austin. Office hours are 10 AM to 6 PM. Available schedules: Thursday through Monday. Salary: starts at $60K plus quota-based bonus structure. Benefits Equity Compensation: every team member receives a stock option package. Insurance: medical and dental coverage starts on the first day of the first full month. 401(k): optional 401(k) program. Paid Time Off: flexible unlimited PTO policy. Performance-Based Bonuses: monthly bonus for achieving sales targets. Disability and Life Insurance. Pre-Tax Commuter Benefits. Employee Discounts: generous discount program for you, friends, and family. #J-18808-Ljbffr Frank Darling - We're Hiring!