Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Senior Service Desk Operations & Analytics Lead

Stefanini North America and APAC

Stefanini North America and APAC is seeking a Service Desk Senior Team Leader to oversee daily operations and ensure SLA attainment. You will lead a team, develop comprehensive reports, and drive continuous improvement in delivery and quality across cross-functional teams. The role emphasizes data analysis, reporting, and effective communication with clients to maintain high service standards and operational efficiency. #J-18808-Ljbffr Stefanini North America and APAC

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Senior Service Desk Operations & Analytics Lead in Troy, MI vacancy
  • Intuit’s Treasury Operations Team seeks a Lead Treasury Analyst in Mountain View, CA. You will own critical operations, oversee payments, LC management...  ..., while coordinating with cross-functional partners and senior stakeholders. The role is a senior individual contributor,... 
    Senior

    Intuit

    Troy, MI
    4 days ago
  • DRYmedic Restoration of Central Phoenix is seeking an experienced Mitigation Manager to lead daily mitigation operations, oversee staff and job flow, and ensure compliance, quality, and an excellent client experience. This role serves as the operational leader for mitigation... 
    Senior

    DRYmedic Restoration of Central Phoenix

    Bloomfield Hills, MI
    4 days ago
  •  ...Interior Renovation Project Manager to oversee field operations for unit turns and common area renovations in senior living communities. The role demands extensive...  ...experience, making it ideal for individuals driven to lead and innovate. #J-18808-Ljbffr O'Brien Construction
    Senior
    Full time

    O'Brien Construction

    Bloomfield Hills, MI
    2 days ago
  • Stellantisfinancialservices in Auburn Hills, MI, is seeking a self-motivated RAM Brand Sales Operations Manager. This role demands excellent analytical skills to analyze sales and market data for the RAM Brand while working closely with various departments to enhance performance... 
    Suggested

    Stellantisfinancialservices

    Auburn Hills, MI
    2 days ago
  • HarmonyCares, a leading home-based primary care provider headquartered in Troy, Michigan, is seeking a Senior Actuarial Analyst to drive accurate recognition of Value-Based Care performance and translate complex analytics into actionable insights for senior leadership.... 
    Senior

    HarmonyCares

    Troy, MI
    5 days ago
  • Stefanini, Inc in Troy, MI is seeking a Sr. Service Desk Team Leader to oversee service desk operations, develop comprehensive reports, and ensure delivery meets...  ...candidate will have proven leadership, strong analytical skills, and the ability to coordinate across departments... 
    Senior
    Full time
    Shift work

    Stefanini, Inc

    Troy, MI
    3 days ago
  • Cornerstone Community Financial Credit Union in Troy, Michigan seeks a Senior Marketing Specialist to drive growth through data-informed...  ..., HubSpot automation, and CRM initiatives. The role combines analytical insight with hands-on execution to strengthen engagement and... 
    Senior

    Cornerstone Community Financial Credit Union

    Troy, MI
    1 day ago
  • HarmonyCares is seeking a Senior Analytics Engineer to transform complex healthcare data into scalable, governed analytics solutions. You...  ...in Databricks and BI tools, collaborating with clinical and operational teams to power reporting and ML-ready datasets. You will work... 
    Senior

    HarmonyCares

    Troy, MI
    5 days ago
  • Magna International Inc. in Troy, Michigan, is seeking a Senior Internal Auditor to lead financial, compliance, and internal control audits across...  ...controls, or audit, with CPA/CIA preferred, and strong data analytics and Excel skills. Travel is a significant component (... 
    Senior
    Night shift

    Magna International Inc.

    Troy, MI
    3 days ago
  • Intuit is seeking a Principal, Business Operations for Platform Marketing. You will turn operating...  ...and velocity. You will design budgets, lead annual and in-year planning, and build...  .... This role blends strategy and analytics in a fast-paced SaaS environment and requires... 

    Intuit

    Southfield, MI
    4 days ago
  • Head of GRE Operations - Construction & FMTroy, MI Help...  ...to some of the world’s leading automotive brands. See...  ...transactions and service agreements.Manage global...  ...decision-making with analytics on total cost of ownership...  ...as a key liaison with senior executives, ensuring... 
    Full time
    Contract work
    Temporary work
    For contractors
    Work at office
    Local area
    Relocation
    Visa sponsorship

    Control Tec

    Troy, MI
    2 days ago
  • $134.4k - $219.2k

     ...GD IT) is seeking an outstanding Senior Product Manager to lead product delivery for innovative...  ...design, build, testing, launch, and operations, while ensuring alignment with...  ...integrations with data, analytics, and LLM-based services - Supervise sprint progress, mitigating... 
    Senior
    Temporary work

    Regeneron

    Warren, MI
    more than 2 months ago
  • Woodlake Trails is seeking a Manager of Cloud Operations in Southfield, Michigan. This role involves leading the design, implementation, and optimization of our cloud infrastructure, primarily focused on AWS, while managing a team of cloud engineers. The ideal candidate... 
    Senior

    Woodlake Trails

    Southfield, MI
    3 days ago
  •  ...shape the multi-year strategy, run the operating system, and unblock the funnel within the...  ...Product, Risk, Marketing, Finance, Data Analytics, Sales, Partnerships, and leadership teams...  ...to the Head of Lending for the Services Group. This high-impact role sits in a fast... 

    Intuit

    Troy, MI
    4 days ago
  •  ...'s Tech Learning team is seeking a Program Manager to own the operational backbone: dashboards, budgets, vendor relationships, and planning...  ...the team. This role blends program management with hands-on analytics, enabling thousands of engineers and designers to build #J-18... 

    Intuit

    Troy, MI
    4 days ago
  • A leading tech company in Michigan seeks an experienced Service Desk Analyst to provide first-level IT support and ensure efficient service delivery. The role requires strong ITIL knowledge, hands-on service desk experience, and excellent communication skills. Responsibilities... 
    Senior

    Compunnel, Inc.

    Troy, MI
    5 days ago
  • EY is seeking a Senior Manager in Commercial Analytics and Forecasting to lead global forecasting engagements for pharmaceutical clients. You will act as a trusted advisor to senior stakeholders and guide cross-functional teams in developing robust forecasts that inform... 
    Senior

    EY

    Southfield, MI
    4 days ago
  • Plante Moran in the United States is seeking a data analytics professional to join its management consulting team. You will develop client...  ...data gathering, analysis, visualizations, and storytelling for senior executives. You will design surveys, analyze data, and support... 
    Senior

    Plante Moran

    Southfield, MI
    1 day ago
  •  ...support monthly pricing updates, and coordinate with GBS and CBUs to ensure accurate financial reporting. The role requires strong analytical skills, consolidation system experience, and fluency in English. Join a global team driving sustainable mobility technology and... 
    Senior

    faurecia S.A.

    Auburn Hills, MI
    3 days ago
  • General Motors is seeking a Senior Strategist - CRM Analytics & Insights to lead analytics delivery for GM Vehicle Brands and Corporate Brands. You will quantify CRM impact and deliver optimization recommendations across lifecycle engagement, retention, and conversion.... 
    Senior

    General Motors

    Warren, MI
    4 days ago
  • FORVIA is seeking a Senior FP&A Analyst to support North America financial planning, consolidation, and performance management...  ...and Mexico. The role sits at the intersection of finance, operations, and analytics, driving automated forecasting, data quality, and strategic... 
    Senior

    FORVIA

    Auburn Hills, MI
    3 days ago
  • Stellantis is looking for a strategic and hands-on Technical Manager for Warranty Analytics to lead a team of data analysts/scientists in Auburn Hills, Michigan. The ideal candidate will have over 10 years of experience and strong skills in Python, SQL, and data visualization... 
    Senior

    Stellantis

    Auburn Hills, MI
    1 day ago
  • $130k

    Overview HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare...  ..., Michigan, HarmonyCares operates home-based primary care...  ...found at Responsibilities The Senior Analytics Engineer transforms complex... 
    Senior

    HarmonyCares

    Troy, MI
    5 days ago
  • Plante Moran is seeking a data analytics consultant to develop client deliverables, design surveys and exploratory research, and create compelling data visuals for executives. The role supports strategic opportunities and risk identification across manufacturing, supply... 
    Senior

    plantemoran

    Southfield, MI
    1 day ago
  • MRM, part of the Omnicom Precision Marketing activation practice, seeks a Senior Analyst - Performance & Analytics in a hybrid role based in Birmingham, Michigan. You will be responsible for data-informed decisioning, quality assurance, and generating insights from Adobe... 
    Senior

    MRM

    Birmingham, MI
    2 days ago
  • Omnicom Precision Marketing is seeking a Senior Analyst - Performance & Analytics to lead data-driven decisioning for client initiatives. You will conduct in-depth analyses, ensure data quality, and collaborate with cross-functional teams to translate insights into optimized... 
    Senior

    Omnicom Precision Marketing

    Birmingham, MI
    2 days ago
  •  ...motivated and detail-oriented Service Desk Senior Team Leader to oversee our service desk operations. The ideal candidate will have...  ...service quality. Ability to lead and manage projects, driving initiatives...  ...environment. Strong analytical skills, with experience in developing... 
    Senior
    Shift work

    Stefanini North America and APAC

    Troy, MI
    2 days ago
  • $175k - $250k

     ...Senior Director: Operations & ManufacturingAlvarez & Marsal Private Equity Performance...  ...Performance Improvement Services (PEPI) practice, with...  ...seeking individuals that can lead and deliver large, complex...  ...and lasting relationships.Analytical Skills: Strong analytical abilities... 
    Senior
    Interim role

    Alvarez & Marsal

    Troy, MI
    2 hours ago
  •  ...paced environments where operational excellence, vehicle...  ...you passionate about leading global teams, solving...  ...subscription and connected services perspective, and...  ...distributed teams.Strong analytical and problem-solving skills...  ...recommendations to senior leadership.Ability to... 

    Stellantis

    Auburn Hills, MI
    5 days ago
  •  ...US Customs Northern & Southern Border Operations Lead and FAST coordinator is responsible to...  ...all levels in the organization Manage a service provider(s) for support with Import Operations...  ...of customs technical experts Proven analytical, problem-solving, and decision-making... 

    Stellantis

    Auburn Hills, MI
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Senior Service Desk Operations & Analytics Lead. Be the first to apply!