Customer Service Representative Veterinary Practice

Job Description

Job Description

The Jockey Hollow Veterinary Receptionist is responsible for performing a variety of clerical and client care duties to increase efficiency while focusing on patient care and client care. We are a service industry and the receptionist is responsible to act as an advocate and liaison for the client to our hospital. The receptionist is a representative of the hospital and must always act professionally, courteously and carefully. The receptionist is routinely entrusted with client communication in person and on the telephone. The receptionist is also responsible for correctly receiving payment, balancing the cash drawer and maintaining client billed accounts. The receptionist must be detail oriented and capable of acting independently to book appointments, respond quickly and calmly to crises and maintain high standards of record keeping or seek assistance from technicians to expedite care or client communication. Receptionists need to communicate clearly with the doctor, other hospital personnel, and clients to ensure that patients receive the care that they need.

 

Receptionists should be friendly and flexible in the face of varying expectations from clients and co-workers while adhering to our protocols. Greeting clients warmly and carefully concluding the visit are important aspects of the job. While we operate with a high standard of care, these guidelines are intended to be templates for best care but can be altered based on situation. A receptionists focus is ever changing according to the priority of the moment. This often requires significant multi-tasking skills and creative thinking ability.

 

Receptionists must share a firm belief in the quality of care we provide and communicate this sense of assurance to clients. It is important to know and understand our mission statement, the mission statement of the American Animal Hospital Association, and our operating procedures to be able to clearly convey the value of the services to the clients. Excellent client communication skills and a commitment to outstanding client services are essential as is a willingness to learn new skills .

 

\nCompany Description

The Jockey Hollow Veterinary Practice is an AAHA accredited practice in New Milford, New York. We believe in providing exceptional and compassionate service to our clients through education.

Company Description

The Jockey Hollow Veterinary Practice is an AAHA accredited practice in New Milford, New York. We believe in providing exceptional and compassionate service to our clients through education.