Director of Operations

Director of Operations Location: Eureka, CA Pay: $29.00 to $35.00 per hour, based on experience Schedule: Full-time, four-day workweek (4 x 10's) Job Type: Direct hire Work Arrangement: In person About the Opportunity A well-established CPA firm is seeking a Director of Operations to oversee daily business operations, office workflow, staffing, administrative functions, and practice management systems. This position will help the firm modernize its workflow and improve internal processes so accounting and tax professionals can remain focused on providing exceptional client service. This is an operations leadership role. A CPA license is not required. The ideal candidate is organized, practical, technologically capable, and comfortable holding people accountable while contributing to a collaborative workplace. Key Responsibilities Oversee daily operations across accounting, tax, and administrative teams Manage office workflow, staff capacity, scheduling, project assignments, and competing deadlines Monitor tax filing deadlines, extensions, outstanding client information, turnaround times, and work in process Contact clients regarding open items, missing information, and required documentation Establish consistent procedures for client onboarding, engagement letters, document collection, and delivery of completed work Identify workflow bottlenecks and implement practical process improvements Supervise administrative staff and coordinate staffing needs with technical leaders Support recruiting, onboarding, training, performance reviews, and staff accountability Coordinate employee coverage, time off, and seasonal staffing needs Oversee billing processes, accounts receivable follow-up, and administrative collection support Assist firm leadership with budgets, operating expenses, and management reportingAddress client service concerns and coordinate timely responses Maintain professional communication with clients, employees, vendors, and firm leadership Practice Management and Technology Maintain and improve the firm’s use of Karbon and other practice management systems Coordinate workflows involving CCH ProSystem fx, PFX Engagement, client portals, and document-management systems Manage software vendors, subscriptions, and technology support providers Help implement new software and workflow tools Train employees on the effective use of new systems Support procedures that protect confidential client information Qualifications Five or more years of operations, practice management, or office leadership experience Experience managing employees, workflows, and competing deadlines Experience in a CPA firm, accounting firm, or professional-services environment is preferred Understanding of accounting firm operations, including tax-season demands, billing, and client confidentiality Strong organizational, communication, and problem-solving skills Demonstrated ability to improve processes and ensure procedures are followed consistently Sound judgment and discretion when handling sensitive information Bachelor’s degree in business, accounting, or a related field preferred Equivalent directly related experience will be considered Experience with Karbon, CCH ProSystem fx, or PFX Engagement is preferred Strong general technology skills and the ability to learn new workflow-management programs Ideal Candidate The successful candidate will be: Highly organized and capable of managing multiple priorities Comfortable following up with clients and employees when information or action is needed Practical, decisive, and focused on solutions Able to establish expectations and follow through on accountability Confident learning and implementing new technology Skilled at balancing efficiency, accuracy, client service, and employee support Interested in building sustainable systems rather than relying on temporary fixes Compensation and Benefits $29.00 to $35.00 per hour, based on experience Health and life insurance 401(k) with profit sharing Paid vacation, holidays, and sick leave Four-day workweek Strong commitment to work-life balance Why This Opportunity Stands Out This position offers the opportunity to work directly with firm leadership and have a meaningful role in improving how an established CPA firm operates. The Director of Operations will help strengthen workflow, modernize systems, support employees, and improve the firm’s ability to provide dependable service to its clients. #2859PRO #J-18808-Ljbffr