Field Service Technician - Charlotte, NC

Job DescriptionJob DescriptionJob Title:Field Service Technician Reports to:Service Manager Location:CarolinasDepartment:Service FLSA Status:Hourly – Non Exempt About Us: CraneWorks is an award-winning global provider of lifting solutions. Our commitment to customer service is unparalleled and we consistently strive to earn our customers’ loyalty and trust. Our fundamental values are safety, quality, integrity, reliability, and teamwork and our commitment to these values help steer our business operations. We are proud to be an Equal Employment Opportunity employer. Job Summary:This position will inspect, diagnose, repair, and perform maintenance on various crane equipment including mobile cranes (All Terrain, Rough Terrain, Crawler Cranes, Boom Trucks, knuckle booms, bucket trucks, etc.). Mechanical experience required with electrical and hydraulics. It is part of this role’s responsibility to help grow the business by identifying new opportunities and contributing to the development of customer relationships and market presence. This is a summary description and therefore does not capture the entirety of the essential functions of the role. The candidate should ensure they have read and understand the scope, job functions, and physical requirements needed for this role. Candidates will be required to take a skill assessment as part of the interview/hiring process. KeyResponsibilities: A minimum 2 years of experience as a Mobile Crane Mechanic/Technician that can operate and inspect cranes in order to diagnose defectsDemonstrates working knowledge of CANBUS, PAT, EKS, ECOS, LICCON, and Greer systemsExamines parts for damage or excessive wear using micrometers and gaugesReads and understands operating manuals, parts manuals, blueprints and technical drawingsTests mechanical, electronic, electrical and hydraulic products and equipment after repair or modification to ensure proper operation and compliance with OEM specificationsPrepares for jobs by checking parts and drawings for accuracy and completenessCapable of accomplishing tasks independently without direct supervisionMaintain conformity to safety requirements, manufacturer procedures, and other regulationsProperly fills out working reports, hour’s reports, time sheets, hour’s overviews, work orders, and other company and customer paperwork in a timely and efficient mannerMust complete expense reports in timely manner as dictated by the company policyExceptional customer service and communication skillsAbility to work overtime as well as on weekends is a plus. Travel is required periodically for 1 to 4-day intervals for field techs. Our shop technicians work anywhere from 40 to 50 hours a week depending on immediate needs and our field technicians work anywhere from 40 to 80 hours a week depending on customer needsValid driver’s license and satisfactory driving record required for field technician positions CDL PreferredPreferred Qualifications: History of working with different forms of mobile crane equipment, specifically Grove RT and TMS Cranes; Grove GMK European Cranes; Manitowoc, Liebherr, Terex, Palfinger, IMT, Cormach, National, Demag, Manitex, etc. Benefits:Health insurancePaid time offDental insurance401(k)401(k) matchingVision insuranceLife insuranceReferral programProfessional development assistanceField service technicians are supplied with a company service truck, laptop, and company cell phone. CraneWorks is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We encourage applicants from all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status protected by applicable law. CraneWorks is committed to providing a work environment that is free from discrimination and harassment.