Customer Experience Advocate

Customer Experience Advocate Location: Carrollton, TX Pay: $18.00/hour Schedule: MonFri 8:00 AM5:00 PM Position type: Full-time, temp-to-hire Work environment: Onsite Why you'll like this job Steady full-time day shift schedule with no weekend shifts A dynamic, collaborative team environment with a path to permanent employment What you'll do Order Processing & Management: enter daily oven and parts orders into the system within 2448 hours, verifying pricing, addresses, carriers, and commissions. Issue order confirmations and daily invoicing packets. Customer & Sales Support: answer high-volume email and phone inquiries regarding order status, tracking, missing items, lead times, and product documentation. Claims & Returns: process customer returns and missing item requests, and resolve freight damage claims standard same-day. Cross-Functional Collaboration: work alongside Regional Vice Presidents (RVPs) and Manufacturer Representatives on customer outreach, marketing initiatives, and smooth order transitions. What you need High School diploma or GED required 3 to 5 years of strong order processing and/or purchasing experience Proficiency in Microsoft Office (Excel, Word, Outlook) Professional, courteous telephone demeanor and strong communication skills Reliable attendance and a collaborative, team-first attitude Nice to have: Microsoft Dynamics Great Plains experience and some college education. Benefits: weekly pay and PrideStaff associate benefits, including medical, dental, and vision options. Compensation / Pay Rate (Up to): $18.00 - $18.00