Site Experience Coordinator

Site Experience Coordinator JLL

Every day, we set the standard for hospitality service and pride ourselves on delivering excellence in the care and comfort of every guest that we interact with.

Our receptionists embody the hospitality standards and set the tone in delivering services graciously and thoughtfully every day.

What this job involves:

• Elevate the guest journey through personalized greetings and attentive service, transforming routine arrivals into memorable brand experiences.
• Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills.
• Embody and Master our Reception Service Standards.
• Data input and management.
• Physical Security & Access Support.
• Event support and arrival experience.
• KPIs & Performance.
• Perform other facility management assignments as described by the management team and/or client.

Sound like you? To apply you need to possess:

• At least 2 years of customer service related experience, preferably from hotels, resorts, retail, fine dining restaurants, luxury guest service environments, or tech corporate offices.
• Proficient in Google Suite, with the flexibility to quickly adapt to new processes and systems implemented by management.
• Excellent organization and communication skills, both oral and written, proficiency in English required.
• Ability to perform minimal physical activity such as walking and carrying small packages.
• Confidence to enforce security policies and manage friction points (e.g. unannounced vendors, etc.) while maintaining a high level of professionalism and customer service.

Location: Pittsburgh, PA (6425 Penn Ave, Pittsburgh, PA 15206)

Work Shift: MondayFriday, 8:00 AM 5:00 PM.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

On-site Pittsburgh, PA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay