Global CXP Project/Program Manager

Experience Platform Project Manager

Our clients Experience Platform is ready to accept new tenants across 4 Global Regions (USCAN, LATAM, EMEA, and APAC). Each region will work with partner PhaseZero to build/test on a quarterly release cycle based upon their Digital Transformation Road map items that are provided and prioritized by each regional approved by leadership. You will work closely with their Global Program Manager to deliver quarterly roadmap items for all regions in parallel. Meet quarterly release schedule with approved scope. Hold vendor partner accountable to delivery timelines. Reporting out and escalating to leadership as needed.

Required Skills:

• Customer Experience (CX)
• Global
• Manufacturing
• Journey/Road Mapping

Job Duties:

• Defining the project charter, roles, tasks, milestones, budgets, and measures of success KPIs
• Developing project estimates and plans to manage the end-to end project execution
• Ensuring client requirements are captured accurately and completely
• Creating and maintaining project documentation
• Facilitating day-to-day coordination while adhering to standards and sponsor expectations
• Acting as the link between the assigned project resources and key stakeholders
• Ensuring project closure including completion of lessons learned and required documentation
• Using disciplined project management methodology to define scope, develop project plan, and execute projects that adhere to guidelines and deliver within cost and schedule
• Strong cross-business unit/IT communication, influence and negotiation required
• Responsible for coaching and guiding contracted Project Managers and internal IT resources acting in the Project Manager role regarding professional project management operations and Clarios PMO governance. Support with onboarding process of new Project Managers from a PMO governance and PMO process & tools perspective

Job Requirements:

• Global experience
• Customer Experience (CX)
• Journey Mapping experience
• Road Mapping experience
• Experience in a manufacturing environment is a must
• Strong communication, negotiation, analytic and critical thinking skills is a must
• 5+ years project/program management experience
• PMO Methodology flexibility (Product Management, Agile methodologies, Release Planning, working in a self-directed team)
• Ability to work in an ambiguous environment
• Excellent facilitation and presentation skills, virtual and remote team management
• Independent and innovative spirit, but able to work collaboratively

Desired Skills & Experience:

• Flexibility in Schedule (evening meetings or early mornings)
• Team Building
• Process documentation
• Experience for PhaseZero or Low Code Platform development
• Journey Mapping
• Backlog Mgt techniques
• Expertise in Jira and/or Azure DevOps tools for managing SDLC deliverables