Area Manager

District Manager

Overall Mission: To model and ensure consistent execution of quality, service, and cleanliness, as well as delivering district business performance results in each of the key result areas by developing a culture of accountability and delivering "Every Store Perfect":

• Through a process approach ensuring standards (financial and operational) by executing plans and holding store teams accountable to grow sales and profit, maintaining quality at the highest levels.
• Through clearly communicating brand standards and expectations;
• Through coaching, training, and mentoring the management teams to achieve their full potential;
• Through driving an ownership mentality by showing an ability to grow the business with both top line and bottom line results;
• Through building an environment consistent with the company mission and vision.

Key Performance Areas: Sales and Profit Growth

• Lead district with an unrelenting passion to grow sales and profitability.
• Ensure the district results achieve the expectations for the key result measures while demonstrating an ability to change.
• Report district performance to division presidents quarterly through a process approach.
• Partner with division presidents on local marketing to plan and execute DMA-level and local store marketing plans.

Developing People

• Coach general manager to hold management team accountable for service, quality, cleanliness, facility, and safety improvement plans and results.
• Oversee and ensure the effectiveness and execution of crew training, recertification, development, and promotion process.
• Lead bench discussion with DM & HRM on effective succession planning processes.
• Conduct interviews, hire, and train quality management candidates from internal, external, and campus efforts.
• Ensure effective MIT and manager training, development, and feedback execution through weekly visits with managers in training.
• Support and prioritize development of general and district manager hires in partnership with DP, HRM, and FTM.
• Ensuring the most effective utilization of company assets and district talent.
• Coach general manager on appropriate store associate staffing requirements.
• Ensure operation supervisor and internal management candidate development.

Brand Execution

• Responsible to model, coach, mentor, train, and communicate service and production expectations with management teams.
• Maintaining quality standards in service, quality, cleanliness, facility, and safety as measured by key metrics.
• Hold general managers and their teams accountable for improving all guest measures.
• Coach general managers and management teams on creating and implementing action plans for rapid improvement with an appropriate level of follow up.
• Partner with maintenance department to safeguard facility and equipment standards.
• Lead new product, process, and program roll outs within the district.
• Hold general managers and their teams accountable for effective implementation of new products, processes, and programs in their restaurants.

Environment

• Lead with a structured and disciplined approach to daily, weekly, period, and quarterly success routines.
• Model celebrating successes.
• Recognize improved and/or top performance on each and every store visit.
• Partner with HRM on associate and management investigations in accordance with investigation procedures.

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