Supervisory Veterans Service Representative

Overview The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC) division and supervises a staff of personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to Veterans and their dependents, and for providing outreach services to various stakeholders. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 05/28/2026. Time-in-Grade: Applicants who are current federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS‑13 position you must have served 52 weeks at the GS‑12 grade level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within‑grade increase SF‑50. Some applicants may need to submit more than one SF‑50 to demonstrate eligibility. See the required documents section for more information. Specialized Experience: To qualify at the GS‑13 grade level, applicants must have one (1) year of specialized experience equivalent to the GS‑12 grade level in the Federal Service. Specialized experience is defined as performance of technical assignments affecting the entire field of VA’s Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans’ Claims and authoritative opinions of the General Counsel. Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities daily. Ensuring the teams qualify, and timeliness of service meets performance indicator goals. Responsible for the cost‑effective use of resources to accomplish the team's assigned outcomes. Education: Applicants may not substitute education for the experience at the GS‑13 level. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part‑Time Employment: Full‑time employment is considered to be at least 35 hours per week. Part‑time experience will be credited on a pro‑rated basis; when including part‑time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at #J-18808-Ljbffr Veterans Benefits Administration