Customer Service Analyst II, Replenishment (Onsite: Bentonville, AR)

About the Role At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. We offer competitive compensation and benefits packages for our Team Members. Position Title Customer Service Analyst II, Replenishment (Onsite: Bentonville, AR) Key Responsibilities Manage Customer Inventory (40% of time) Monitor, edit, and place orders to maintain agreed in‑stock levels while adhering to inventory targets. Ensure customer orders align with appropriate lead times, stable demand volatility, low percentages of rush orders and cancellations, and Niagara supply constraints. Monitor and collaborate on metrics not controlled by the Replenishment team but highly influential to their operation (e.g., forecast accuracy, on‑date delivery, order reschedules, missed pick‑ups). Collaborate with customers to address concerns and initiatives related to ordering tools, data discrepancies, distribution center or store inventory, inventory builds, and changes in ordering or inventory strategies. Design and maintain inventory policy for the assigned customer, evaluating by item, customer location, and quarter. Propose, design, order, and manage successful customer inventory builds. Maintain the GRS inventory planning tool accurate and actionable. Support onboarding of new lines of business, including new ship‑to locations and new items within replenishment programs. Collaboration with other departments to resolve critical customer issues (30% of time) Align with customer buyer, merchandizing team, and/or customer supply chain team on tactical and strategic efforts. Collaborate with the Niagara Sales Team on customer relationship building, collaboration, communication, and alignment. Work with Customer Service Account Management to monitor order scheduling status, missed orders, backlog orders, cancellations, and appointment availability. Work with Demand Planning to understand customer sales forecast, market activities, promos, product movements, inventory builds. Collaborate with Finished Goods Planning to manage product availability challenges. Work with Logistics and Carrier Relations to ensure healthy delivery of VDE loads, assess carrier performance, and communicate lane volume or frequency changes. Communication (20% of time) Maintain, monitor and pull data to create reports to inform Supply chain, Finance, and sales teams of assigned accounts healthiness. Participate and represent Niagara's supply chain in customer calls and visits. Have constant check‑ins with customer buyers, the customer merchandising team, and the Niagara sales team. Provide quarterly updates to customers, sales, and supply chain stakeholders. Continuous Improvement (10% of time) Partner with support departments such as CI, DDI, IT, and AI to drive projects that improve process effectiveness and efficiency. Perform post‑mortem analysis of derailing metrics and participate in corrective action plan. Recommend solutions to customer issues and monitor key process improvement measures and performance metrics for continuous improvement. Minimum Qualifications 2 years of experience in Supply Chain/Customer Service or related field. 2 years of experience in Analytics. Experience may include a combination of work experience and education. Travel up to 10% (once a quarter). Preferred Qualifications 4 years of experience in Supply Chain/Customer Service or related field. 4 years of experience in Analytics. Experience may include a combination of work experience and education. Competencies Technical & Systems Knowledge – Proficient with systems such as Oracle, JDA, Logility, EDI, and Excel; understands technology capabilities and limitations; quickly learns Niagara systems including Oracle, OTM, and replenishment software; leverages technical data for analysis, reporting, and decision support; applies data visualization best practices. Logical Thinking – Rapidly investigates complex problems and recommends solutions. Adaptability – Works well under changing conditions and flexible when the business environment evolves. Communication – Communicates clearly and promptly up, down, and across functions. Collaboration – Partners with cross‑functional teams to resolve issues and improve outcomes. Education Minimum: Bachelor’s Degree in Business Administration, Economics, Statistics, or related fields. Preferred: Master’s Degree in Business Administration, Economics, or related field. Certification / License Required: None. Preferred: None. Foreign Language Required: None. Preferred: None. Typical Compensation Range Pay Rate Type: Salary $71,314.38 – $103,405.86 / Yearly Benefits Paid Time Off for holidays, sick time, and vacation time Paid parental and caregiver leaves Medical, including virtual care options Dental Vision 401(k) with company match Health Savings Account with company match Flexible Spending Accounts Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements Income protection including Life and AD&D, short and long‑term disability, critical illness and an accident plan Special discount programs including pet plans, pre‑paid legal services, identity theft, car rental, airport parking, etc. Tuition reimbursement, college savings plan and scholarship opportunities EEO / Fair Chance Statement *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws. ``` } #J-18808-Ljbffr Niagara Bottling