Customer Service Representative

Customer Service RepresentativeSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.Shield HealthCare is looking for a Customer Service Representative in our Santa Fe springs, CA office to assist our customers with their telephone orders. The position has a set schedule, Monday through Friday, no nights or weekends.This is an on-site position in Santa Fe Springs, CA.Job Responsibilities:Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customersEnter orders into computer system in timely mannerAttend to walk in customersProcess authorizations and support documentationProcess support and sales incidents to maintain customer satisfaction levelsResolve customer complaintsUpsell and cross-sell to meet customer needsQualifications:2+ years customer service experienceAbility to multi-taskDemonstrated problem solving abilityExcellent verbal and written communication skillsBilingual English/Spanish preferredSalary & Benefits:$20-21/hourMedical, Dental, and Vision401(k) with Company MatchSick and Vacation DaysFlexible Spending AccountLife & Disability InsuranceEducation AssistanceEmployee Referral ProgramCareer-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.The posted range for this position is $20-21/hour which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. Shield Healthcare, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.