Development Manager - Customer Engagement Systems (Voice, SMS, Lifecycle)

Full-time

Symple Lending

On-Site – Tampa, FL

About Symple Lending

Symple Lending is a fast-growing fintech company transforming the consumer lending experience through technology, data, and high-performance marketing. We operate a high-volume acquisition engine and are building the infrastructure that powers real-time decisioning, lead routing, and customer engagement across multiple channels.

Our environment is fast-paced, execution-driven, and focused on measurable outcomes. We prioritize builders—people who take ownership, move quickly, and solve problems at the system level.

About the Role

We are hiring a hands-on engineering leader to own and scale our customer engagement systems across voice, SMS, and lifecycle channels.

This role sits at the intersection of engineering, sales, and marketing, with direct ownership over the systems that drive speed-to-lead, contact rates, and conversion performance .

You will lead a small team while remaining deeply involved in system design, integrations, and real-time decisioning. This is a high-impact role where performance improvements directly translate to revenue.

What You’ll Do

Lead engineering for voice, SMS, and lifecycle engagement systems
Design and optimize speed-to-lead, call routing, and contact strategies
Build and scale:
- Outbound dialing systems
- SMS workflows and messaging logic
- Real-time engagement and routing systems
Integrate with platforms such as:
- Twilio
- Dialpad
- SalesMessage
- Other telephony and messaging tools
Partner closely with Sales and Marketing to improve conversion outcomes
Own system performance including:
- Uptime
- Reliability
- Observability and monitoring
Continuously identify bottlenecks and implement improvements in engagement flows

What We’re Looking For

Strong hands-on engineering experience (APIs, AWS, event-driven systems)
Experience working with:
- Voice / telephony systems
- SMS platforms and messaging workflows
- Outbound sales or lead nurturing systems
Familiarity with high-volume contact center or outreach environments
Proven ability to improve:
- Speed-to-contact
- Engagement rates
- Conversion performance
Prior experience leading or mentoring engineers
Ability to operate in a fast-moving, performance-driven environment

Success Metrics

Faster speed-to-lead and response times
Increased contact and engagement rates
Improved call and SMS conversion performance
Reliable, scalable customer engagement infrastructure

Compensation & Benefits

Competitive base salary + performance bonus
Comprehensive health, dental, and vision coverage
401(k) with company match
Paid time off and holidays
On-site, collaborative work environment in Tampa
Opportunity to work on high-impact systems tied directly to revenue

Apply

Vacancy posted 10 days ago

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