Retail Dining FOH Supervisor

Summary

Join Naval Academy Hospitality and work with an outstanding group of professionals to support our varied catering events. From weddings to retirements class reunions Midshipmen Events and conferences we cover it all! Our Retail Dining FOH Supervisors get to work in a variety of locations spanning from Catering to our signature coffee shop 1845 the Alley Restaurant and our outdoor bars for various USNA sporting events.

Duties

• Execute day-to-day operations for designated ala carte locations according to Manager specification and location specific SOPs. Execute banquet events according to Banquet Event Order specifications.
• Oversee/prepare staff assignments to include set-up service tear-down and side work. Confirms all FOH service staff are in proper uniform presenting a clean and professional image.
• Communicate with Managers kitchen logistics and inventory staff to coordinate execution according to specifications. Confirms reservations for The Alley restaurant and Member featured events as needed; Communicates floor plans (setup of tables chairs linens table settings etc.) and ensures room preparation is accurate. Maintains safe secure legal and healthy work environment enforcing sanitation quality of food preparation service standards and procedures; conforming to the regulations of the alcoholic beverage commission.
• Acknowledge greet and thank all members and guests and ensure client satisfaction by communicating with the members/guests. Investigate and resolve complaints regarding food and beverage quality and/or service within scope of authority; otherwise refer the matter to appropriate management for resolution.
• Maintains ambiance by controlling lighting background music linen service glassware dinnerware utensil quality and placement; monitoring customer facing chill boxes merchandisers and condiment counters; monitoring food presentation and service. Assist FOH/BOH staff by refilling drinks delivering food bussing tables bar support barista support etc. Settle cash bars manage revenue and manage inventory by properly completing banquet post-function reports bar inventory sheets and a la carte inventory sheet (in accordance with SOPs) at the conclusion of the event. Adhere to sanitation safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests. Must understand and be able to train on alcohol awareness procedures such as proper pouring accountability and proper cut off procedures. Must be C.A.R.E Trained.

Requirements

Conditions of employment

• Must be able to obtain and maintain a security clearance requires 18 years of age
• Males born after December 31 1959 must be registered for Selective Service
• Verification of employment eligibility in the United States is required - We are an E-Verify participant
• Probationary period: Flexible employees are employed based on the needs of the business.
• U.S. Citizenship is required for Tier 3 Positions
• Must be able to understand and communicate in English
• Participation in Direct Deposit
• Must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

Qualifications

In order to meet the basic requirement of the Retail Dining FOH Supervisor position NFyou must meet one of the following requirements:

1. Possess one (1) year of specialized experience in a food service role that equipped you to perform successfully the duties of this position. Specialized experience may include but is not limited to: Front of House Back of House supervisory/managerial duties in the food service industry; OR
2. five (5) years of education beyond high school; OR
3. have three (3) years of general work experience.

1. Experience in a Leadership Supervisory and/or Managerial role. Education in Hotel and Restaurant Management or a closely related field is preferred.
2. Experience in customer service guest relations industry service standards and etiquette.
3. Experience and comprehensive knowledge of food and beverage preparation. Experience planning managing or supervising catered events is preferred.
4. Experience and skill in written and oral communication organization attention to detail self-motivation and working independently.

Additional information

Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Applicants may be required to provide proof of education complete a pre-hire health screening etc. DON is an EEO employer. All qualified candidates will receive consideration without regard to race color religion sex national origin age disability marital status political affiliation or other non-merit factor. Reasonable accommodations may be provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

Manager